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    Duty Manager - Mumbai, India - AccorHotel

    AccorHotel
    AccorHotel Mumbai, India

    2 weeks ago

    Default job background
    Full time
    Description
    Job Description

    Main Duties:

    Administration

    • Liaise with different departments for smooth and coordinated work.
    • Should ensure that the team members are adhering to the Human Resource policies.

    Customer Service

    • Personally welcome and escort all hotel guests.
    • Authorize courtesies for all VIP's
    • Maintaining guest profile and updating the same on regular basis
    • Ensure to interact with the guests & enable the team to understand guest requirements.

    Financial

    • Responsible for maintaining high level of room sales, by up-selling.
    • Adhere to Accor guidelines for all the financial related procedures
    • Ensure maximum room occupancy within agreed overbooking policy.
    • Ensure to balance the accounts on a daily basis.

    Operational

    • Adhere to the Standard Operating policies & Procedures.
    • Check outstanding of in-house guests on a daily basis.
    • To check whether the following records are kept in order and up to date:
    1. "C" forms
    2. Reception / Information Log Book
    • Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
    • Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
    • Check the grooming and hygiene of the team.
    • Ensure all VIP room inspection in coordination with House Keeping Department.
    • Ensure that newspapers and parcels are delivered in the rooms without delay.
    • To be readily available at all times to deal with problems or complaints.
    • Ensure effective and speedy check-in & check-out facilities.
    • Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
    • Ensure that the entrance is easily accessible to cars and taxis at all times.
    • Conduct briefing for concierge and Front Office Assistants.
    • Log security incidents and accidents in accordance with hotel requirement
    • Communicates with FOM all information likely to be interest to them

    Personnel

    • Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
    • Ability to accept responsibility.
    • Self confidence, motivation, drive and tenacity.
    • Ability to enhance organizational performance.
    • Ability to clearly delegate tasks and responsibilities.
    • Ability to think strategically, inductively, and creatively.
    • The propensity to recognize and acknowledge other people's ideas.

    Other Duties

    • Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
    • Helping other department in case of emergency.

    Occupational Health & Safety

    Employee Responsibility

    All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

    Replacement and Temporary Mission:

    Be ready and responsible for any job, which may be assigned by the Management.

    Qualifications
    • Demonstrated ability to lead a high performing team
    • Exceptional customer service skills and/or experience
    • Enthusiastic and driven individual who strives to exceed targets
    • Excellent verbal and written communication skills
    • Strong attention to detail with a good work ethic
    • Current unrestricted Provisional or Full Driver's Licence
    • Full working rights in Australia
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