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    Associate Operations Manager - Chennai, India - HCLTech

    HCLTech
    HCLTech Chennai, India

    1 week ago

    HCLTech background
    Insurance
    Description

    Job Role:

    Purpose of the role:

    • To contribute to the achievement of HCL goals by supporting the objectives and goals of the Business Change team
    • To work with existing and new clients to demonstrate expertise and promote HCL to a high standard.
    • To produce high quality documentation meeting company standards for issuing to and approval by internal and external stakeholders
    • To ensure all recommendations and solutions are designed with operational needs in mind balanced against initial and ongoing costs, compliant outcomes and client expectations.
    • To work with the BS&S team to support systems development and ensure UAT testing plans/execution are approved in line with business expectations.
    • To manage and aid transition to service delivery ensuring that all documentation, procedures and knowledge transfer to stakeholders are approved and completed before release of new items.
    • To supply appropriate management information as and when required

    Key tasks and responsibilities:

    • To undertake an initial analysis of items received to demonstrate an understanding of the requirements, working with operations, to ensure a choice of solutions can be presented.
    • To produce an impact assessment for approval by internal / external stakeholders
    • To ensure all documentation (E.g. Impact Assessment / Business requirement specification) is delivered to a high standard and is approved by all internal and external counterparts.
    • Following the initial approval of costs, work with key stakeholders to produce detailed project documentation identifying key requirements and responsibilities to deliver the required outcome.
    • Where appropriate, work with systems analysts to assist with the understanding of required changes.
    • Where appropriate, work with internal and external stakeholders to ensure policyholder documentation is issued to the expected standards.
    • To assist the test team with regards to creating and approving a required test plan
    • To provide operational sign off, prior to systems release, through the final approval of any UAT evidence and to undertake operational verification of the enhancements following release
    • To engage with operational stakeholders, ensuring employees have an appropriate understanding of the item being delivered through Business Change
    • To manage, and own the integration of, items into BAU and to identify / evaluate further opportunities for operational change as part of continuous improvement.
    • Maintain high levels of productivity and quality, whilst supporting colleagues and stakeholders
    • Ensure all regular events, including audit activities and actions, are completed / escalated.
    • To adhere to local and corporate governance and controls ensuring business operating systems and procedures are utilized / updated as necessary.
    • To adhere to all HCL policies and procedures
    • To comply with industry and regulatory requirements
    • Application of OpEX principles / focus on customer outcomes
    • Promote good standards of professional working including verbal and written communication within a service delivery environment.
    • Support the achievement of the Business Change team "terms of reference" and "performance standards" by undertaking activities relevant to the needs of the business.
    • Managing a group of junior BAs with their administrative tasks and project works
    • Responsible for mentoring new hires.

    Person Specification

    Education/Qualifications/Training:

    • Graduation in any stream
    • MBA
    • CFA Certification from CII, UK
    • CBAP certification (from International Institute of Business Analysis, US)

    Specific Job Skills:

    • Awareness of Financial Services regulatory boundaries
    • MS Office experience
    • Operate within a workflow management environment.
    • Excellent communication skills – verbal and written.
    • Understanding of core insurance applications
    • Workforce planning knowledge
    • Understanding of Operational Processes and procedures

    Experience:

    • At least 48 months of experience as Life & Pensions Business Analyst, or, at least 72 months of experience in Life & Pensions operations
    • Proven track record of delivering to a high standard in an operational environment.
    • Proven track record in the ability to influence and achieve results.
    • Experience of managing process and/or cultural change
    • At least 2 years of experience of working in the UK Life and Pensions area.
    • Experience of working within a business process outsourcing environment
    • At least 3 years of experience in leading a team.

    Core Competencies (HCL Standards):

    • Strategic Commercial Awareness
    • Change & Innovation
    • The need to work in a regulatory environment.
    • Delivering Excellence
    • Team player
    • Inspirational Leader
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