- HOD to achieve Departmental goals and monitoring overall work performance of Ocean Exports team.
- Data Quality and Global KPI's.
- to manage and get revenue for the product on monthly basis.
- daily performance and KPI's of the team members.
- smooth/timely execution of Sea Export shipments as per SOP.
- operational issues/concerns of team.
- revenue leakage and generating high profits.
- Escalations and resolving customer complaints/queries.
- co-ordination with Internal Stakeholders of different departments and work closely with KAM, Procurement team, Sales Force, Finance.
- new business and development of existing accounts.
- customer service excellence and performance improvement.
- and development of Cargo Wise One system. Developing automation.
- relationships with existing customers and Core Carriers.
- motivation and development of ocean staff.
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Senior Operations Manager - Chennai, India - Savino Del Bene
Description
Position Sr. Manager Customer Service & Operations
Location Chennai
Position reports to Regional Manager Operations
Job description