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    Operations Manager - Chennai, India - HCLTech

    HCLTech
    HCLTech Chennai, India

    3 days ago

    HCLTech background
    Technology / Internet
    Description

    HCLTech is hiring for Operations Manager for Chennai Location

    Experience: 10+ Years

    Work Mode: Work From Office

    Employment Type: Contract employment

    Skillset required for Operations Manager

    The role of an IT Application Operations Manager requires a diverse skill set encompassing technical expertise, managerial abilities, and strong communication skills.

    Technical Proficiency:

    · In-depth understanding of IT applications, systems, and infrastructure.

    · Knowledge of various operating systems, databases, and programming languages.

    · Familiarity with software development methodologies such as Agile or DevOps.

    · Ability to troubleshoot technical issues and provide solutions.

    IT Operations Management:

    · Experience in managing IT operations, including application deployment, monitoring, and maintenance.

    · Proficiency in ITIL (Information Technology Infrastructure Library) or other IT service management frameworks.

    · Incident and problem management to minimize downtime and disruptions.

    Project Management:

    · Strong project management skills to oversee the implementation of new applications or system upgrades.

    · Ability to define project scope, objectives, and deliverables.

    · Experience with project management tools and methodologies.

    Team Leadership and Collaboration:

    · Leadership skills to motivate and manage a team of IT professionals.

    · Ability to delegate tasks effectively and foster a collaborative work environment.

    · Mentorship and coaching to develop team members' skills and expertise.

    · Collaboration with cross-functional teams, including developers, testers, and business stakeholders.

    Communication Skills:

    · Excellent communication skills, both verbal and written, to interact with technical and non-technical stakeholders.

    · Ability to convey complex technical concepts in a clear and concise manner.

    · Active listening skills to understand requirements and concerns from various stakeholders.

    · Presentation skills to deliver updates, reports, and proposals to senior management.

    Problem-Solving and Decision-Making:

    · Strong analytical and problem-solving skills to identify root causes of issues and develop effective solutions.

    · Ability to make informed decisions under pressure, considering technical constraints and business requirements.

    · Continuous improvement mindset to drive efficiency and effectiveness within the IT operations.

    Change Management:

    · Experience in change management processes to implement changes seamlessly while minimizing disruptions.

    · Ability to assess the impact of changes on IT operations and coordinate communication and training efforts accordingly.

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