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    Lead Projects-Credit Card - Mumbai, India - IDFC FIRST Bank

    IDFC FIRST Bank background
    Full time
    Description

    Role/ Job Title : Lead Projects – Credit Card (New Platform & Solutions)

    Function/ Department: Credit Cards

    Job Purpose:

    Lead Implementation of New Card solutions & Network integrations

    Roles & Responsibilities:

  • Experience in implementation of payment solutions from conceptualization to implementation
  • Formulate and implement product proposition and processes relating to Repay, Business and Commercial Credit Cards in conjunction with regulatory, schemes, Operations, Customer experience, Operations and Business stand point.
  • Work closely with Business to support credit card business strategies and product development / implementation.
  • Work with Product team on Product Construct design for various segments keeping technical scalability and regulatory framework;
  • Responsible for partner evaluation, requirement gathering, solution design and implementation of right solutions considering internal and external compliance.
  • Work closely with technology teams for implementation of business requirements related to cards.
  • Interface with Card schemes / networks; Managing integration projects with Card Platforms & Networks
  • Support in building the Digital Channels / Onboarding from Core application perspective
  • Ensure production issues are resolved by the respective teams to avoid impact to customer and processes of Bank
  • Support Operations to identify and implement automation opportunities.
  • Interface with Card schemes / networks; Managing integration projects with Card Platforms & Networks
  • Work closely with IT to ensure application availability and performance as per agreed SLA's.
  • Review and sign off all project artifacts such as Business Requirement documents / Design documents and test results
  • Support other program implementations which has a dependency on Core application
    Recommend process changes in order to improve service efficiency and quality for Credit Card life cycle
  • Facilitate a customer centric channels to provide seamless customer experience.
  • Support Business in implementing solutions where Tech / Process solution is required
  • Mentor and coach team members to percolate ethos of customer centricity, innovation, compliance and integrity within the team.
  • Enable teams to drive projects / enhancements / automation by providing necessary support
  • Education Qualification:

    Graduation: Any Graduation

    Post-graduation: Any Post-graduation

    Experience: 10 – 18 years of relevant experience



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