Jobs
>
Navi Mumbai

    Service Desk Analyst - Navi Mumbai, India - Onclusive

    Onclusive
    Onclusive Navi Mumbai, India

    Found in: Appcast Linkedin IN C2 - 3 days ago

    Default job background
    Technology / Internet
    Description

    About Us:

    Onclusive is a global partner for PR and Communications success. We combine industry-leading data science with an international consultancy and best-in-class PR workflow tools. Our technology, insights and expertise make sense of the fractured, fast-moving media world, helping you manage, monitor and measure your communications activity. Elevate your performance and prove and improve your value with Onclusive on your side.

    About the Role:

    We are on the lookout for dynamic Service Desk Analysts to be the initial point of contact for IT support queries. This pivotal role involves managing and resolving technical issues, requiring a solid foundation in technical knowledge, problem-solving skills, and outstanding communication abilities. Successful candidates will be involved in a range of tasks, including but not limited to user administration, system troubleshooting, and server administration.

    Your responsibilities:

    • Provide timely and professional support for incoming queries and issues related to IT.
    • Handle user administration tasks such as setting up new users, conducting password resets, and user deletions.
    • Monitor Server Event Viewers for errors, performing necessary actions to resolve issues or escalate as needed.
    • Manage Windows services, including starting and stopping services, as part of troubleshooting efforts.
    • Carry out computer management tasks, including but not limited to disk management, setting user permissions, and configuring devices.
    • Perform basic Windows Server administration tasks, ensuring systems are optimised for performance and security.
    • Troubleshoot issues with Windows 11, including compatibility problems, system errors, and performance tuning.
    • Administer Google Workspace, managing user accounts, configuring services, and ensuring data security and compliance.
    • Document all service desk interactions and actions taken in the ticketing system, maintaining clear and comprehensive records.
    • Escalate complex issues to appropriate resolver groups with detailed documentation to facilitate quick resolution.
    • Keep users informed about the status of their issues, ensuring satisfaction with the solutions provided.
    • Contribute to the IT knowledge base and support documentation, helping to enhance support processes.
    • Engage in continuous learning and professional development to keep up with the latest technologies and best practices.

    Required Skills and Qualifications:

    • At least 1-2 years of experience in a service desk or technical support role.
    • Strong understanding of Windows operating systems, including server administration and troubleshooting Windows 11 issues.
    • Experience in administering Google Workspace, including user account management and configuration of services.
    • Proficient in performing user administration tasks, system monitoring, and basic troubleshooting.
    • Exceptional problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
    • Excellent communication and interpersonal skills, focused on delivering high-quality customer service.
    • Ability to work flexibly on a shift basis, adapting to the needs of a global user base.

    Desirable Skills

    • Experience with SummitAI ticketing system or similar ITSM tools.
    • Knowledge of ITIL framework; possession of ITIL, CompTIA A+, MCP, or other relevant certifications is advantageous.

    Working Conditions

    • Offers flexibility with remote and hybrid work arrangements.
    • Shift work on a rotational basis, including the possibility of early morning, evening, or weekend shifts to accommodate international support needs.

    What we can offer:

    We are a global fast growing company which offers a variety of opportunities for you to develop your skill set and career. In exchange for your contribution, we can offer you:

    • Competitive salary and benefits
    • Hybrid working in a team that is passionate about the work we deliver and supporting the development of those that we work with
    • A company focus on wellbeing and work life balance including initiative's such as flexible working and mental health support

    We want the best talent available, regardless of race, religion, gender, gender reassignment, sexual orientation, marital status, pregnancy, disability or age.

  • NEC Software Solutions (India)

    Service desk Analyst- SDA

    Found in: Talent IN C2 - 2 days ago

    NEC Software Solutions (India) Mumbai, India Full time

    Job Description · Required Skills: Basic IT Technical Skills, Interpersonal skills such as telephony skills, communication skills, active listening, and customer care training. · The successful candidate will be responsible for: · To recognise the importance of good timekeeping, ...

  • NEC

    Service desk Analyst- SDA

    Found in: Talent IN C2 - 2 days ago

    NEC Mumbai, India Full time

    Job Description · Required Skills: Basic IT Technical Skills, Interpersonal skills such as telephony skills, communication skills, active listening, and customer care training. · The successful candidate will be responsible for: · To recognise the importance of good timekeeping, ...

  • Antal TECH jobs

    Information Technology Help Desk Analyst

    Found in: Talent IN 2A C2 - 1 day ago

    Antal TECH jobs Mumbai, India

    Job Description · About NCRVOYIX · NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries a ...

  • Antal TECH jobs

    Information Technology Help Desk Analyst

    Found in: Talent IN 2A C2 - 17 hours ago

    Antal TECH jobs Mumbai, India

    Job Description · About NCRVOYIX · NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries a ...

  • World Resources Institute

    Help Desk Support Analyst I

    Found in: Talent IN C2 - 5 days ago

    World Resources Institute Mumbai, India Full time

    About your role · : You will report toHelp Desk Analyst, Operations. · You will be based in Delhi office and provide Tier I & Tier II support in a high volume capacity responding to calls among a small team. The Global IT Team will support you. · How your day will unfold: · Esca ...

  • WNS Global Services

    REF29079T, Sr. Program Analyst – TS, IT Service Desk

    Found in: Talent IN C2 - 5 days ago

    WNS Global Services Mumbai, India Full time

    Job Description · Jr Service Desk Analyst · Responsibilities- · • Daily user support for all IT issues including maintenance and support. · • Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool. · • Field incoming ...

  • Jio

    Executive Social Listening

    Found in: Talent IN 2A C2 - 1 day ago

    Jio Navi Mumbai, India

    We at Jio are hiring for Executive Social Listening- Ghansoli Navi Mumbai · Ideal Requirements · Work experience- 4-5 years (Minimum least 2 years in preparing social media reports) · Candidate Age · Industries Preferred- social media Analyst, Social media Reports, Online Reputa ...

  • NTT Global Data Centers and Cloud Infrastructure, India

    Senior Sales Strategist

    Found in: Talent IN 2A C2 - 13 hours ago

    NTT Global Data Centers and Cloud Infrastructure, India Mumbai, India

    The Senior Deal Desk Analyst serves as a primary internal contact across functional front- and back-office teams to ensure client proposals and solution designs are structured and processed according to both the client's needs and company policies. This position will oversee the ...

  • Staffing Ninja

    Product Manager

    Found in: Talent IN 2A C2 - 2 days ago

    Staffing Ninja Mumbai, India

    Our Client is an enterprise-grade platform that offers a robust infrastructure for managing digital assets and enables exchanges, custodians, banks, trading desks, and hedge funds to securely scale their digital asset operations through HSM-backed plug-and-play wallet architectur ...

  • Datamatics

    Primary Research Analyst

    Found in: Talent IN 2A C2 - 1 day ago

    Datamatics Mumbai, India

    Job Title : Research Analyst · Team : Research & Analytics · Reports to: Research Consulting Manager · Role Overview: · As a Research Manager within our Research and Analytics team, you will be responsible for client outreach and engagement, overseeing research projects, and lead ...

  • NTT Global Data Centers & Cloud Infrastructure India Private Limited

    NTT Global Data Centers

    Found in: Talent IN 2A C2 - 1 day ago

    NTT Global Data Centers & Cloud Infrastructure India Private Limited Mumbai, India

    Want to be a part of our team? · The Senior Deal Desk Analyst serves as a primary internal contact across functional front- and back-office teams to ensure client proposals and solution designs are structured and processed according to both the client's needs and company policies ...

  • MMC Corporate

    Applications Developer

    Found in: beBee S2 IN - 4 days ago

    MMC Corporate Mumbai, India OTHER

    Codes, tests and debugs software programs and meets project plan goals under limited guidance from senior software developers. · Works independently to design and develop small technical modules. · Assists with repairing coding problems. · Provides technical support to clients on ...

  • Jobeestaan Placement

    Equity Sales

    Found in: Talent IN 2 C2 - 3 days ago

    Jobeestaan Placement Mumbai, India

    Responsibilities: · Monitor ongoing market opportunity, client structure, understand and analyze client's demand and investment objective, liaise with structuring desk to propose idea generation, illustrate trade strategies and ideas to client, follow up progress and holdings clo ...

  • Dolat Capital

    Electronic Automated Options Market Maker

    Found in: Talent IN C2 - 4 days ago

    Dolat Capital Mumbai, India

    Founded in 1971, Dolat Capital is a diversified multi-strategy trading firm, using computer algorithms to trade in financial markets. · We make markets in equity and index derivatives using our proprietary derivatives valuation methodology. At Dolat, we seek to continuously impro ...

  • Trafigura Global services Private Limited

    Trafigura - Analyst - Regulatory Reporting

    Found in: Talent IN 2A C2 - 2 days ago

    Trafigura Global services Private Limited Mumbai, India

    Analyst - Regulatory Reporting · Department Profile: · All of Trafigura's global derivatives positions flow through this department which gives us a wide exposure to the different global derivatives contracts in the market. Swaps and Futures is the backbone of Trafigura's tradin ...

  • General Mills

    Senior Analyst

    Found in: Talent IN C2 - 4 days ago

    General Mills Mumbai, India Full time

    Position Title · Senior Analyst, · Qualitative Research, Consumer Intelligence · Function/Group · Consumer & Market Insights (CMI) · Location · Mumbai · Shift Timing · Regular · Role Reports to · Assistant Manager/ Manager · Remote/Hybrid/in-Office · Hybrid · About General Mills ...

  • Pravdaa People Pvt Ltd

    Security Analyst

    Found in: Talent IN 2A C2 - 5 days ago

    Pravdaa People Pvt Ltd Mumbai, India permanent

    Security Analyst · Job Description : · Your responsibilities : · - Managing security intelligence and threats. · - Overseeing logging and monitoring processes. · - Handling vulnerability management and malicious code management. · - Operating the Security Service Desk. · - Manag ...

  • VIPSA TALENT SOLUTIONS PRIVATE LIMITED

    SAP Basis Infra Lead

    Found in: Talent IN 2A C2 - 4 days ago

    VIPSA TALENT SOLUTIONS PRIVATE LIMITED Mumbai, India permanent

    EXPERIENCE : 7-8 years of experience in IT Operations space. Having worked with /in SAP BASIS, technicians or analysts, along with some management experience. · DESIRED CANDIDATE PROFILE : · Experience in IT Operations of systems and enterprise wide client server application arch ...