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    Guest Relations Executive - Vapi, India - Delta Corp Ltd.

    Delta Corp Ltd.
    Delta Corp Ltd. Vapi, India

    3 days ago

    Default job background
    Full time
    Description

    Company Overview

    Delta Corp Limited (Delta Corp) is the only listed Gaming & Hospitality company in India. Delta Corp's major portfolio of assets consists of offshore casinos, land-based casinos, and hospitality services under the banner of Deltin Casinos & Hotels. In addition, Delta Corp has also ventured into the fast-growing online gaming space through the acquisition of Gauss Networks Private Limited. Delta Corp has secured a leadership position in the industry and holds three of the six offshore gaming licenses issued in Goa, three land-based casinos, and two 5-star rated hotels.

    Job Overview

    We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Relations Executive. As a Guest Relations Executive, you will be responsible for providing exceptional customer service and ensuring guest satisfaction. This is a full-time position with a requirement of 1 to 3 years of experience. The job location is Daman, Dadra and Nagar Haveli and Daman and Diu, India.

    Qualifications and Skills

    • 1-3 years of experience in a similar role
    • Excellent communication and interpersonal skills
    • Prior experience in the hospitality industry is a plus
    • Strong customer service orientation
    • Ability to handle guest complaints and resolve issues effectively
    • Basic computer skills
    • Ability to work well in a team
    • Flexible schedule with the ability to work weekends and holidays

    Roles and Responsibilities

    • Greet and welcome guests in a friendly and professional manner
    • Provide information and assistance to guests regarding hotel facilities, services, and local attractions
    • Handle guest complaints and ensure prompt resolution
    • Maintain a high level of customer service by anticipating guest needs and exceeding expectations
    • Coordinate with other departments to ensure guest requests are handled efficiently
    • Assist with the check-in and check-out process
    • Ensure the lobby area is clean and presentable at all times
    • Handle incoming calls and redirect them as necessary
    • Provide support during busy periods to ensure smooth operation of the front desk
    • Assist with administrative tasks as assigned
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