Executive - Category Operations (Beauty) - Mumbai, India - Tata CLiQ
Description
Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Beauty, and Luxury.It has a unique omnichannel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities.
At CLiQ:
- We obsess over customer delight.
- We are out there to find an alternate way of doing ecommerce.
- We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes.
- We believe in Uncomfortable Transparency.
- We will always be respectful, empathetic, and caring about the wellbeing of our teams.
- We develop and use technology to enhance daytoday life and have a positive impact on customers.
- We encourage experiments and creativity in Technology.
We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging.
Responsibilities
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1.
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P&L Management
- a. Driving profitability across the Business Unit
- b. Lead initiatives to drive better costs and maximize efficiency
2.
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Fulfilment Operations:
- a. Liaise with supply chain team to drive improvement projects with the objective of fulfilling customer promise while reducing fulfilment costs
- c. Define and track progress of initiatives. Execute actions according to implementation plan. Identify road blockers and manage the path to resolution
3.
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Customer Experience:
- a. Lead and/or participate in complex, cross
- functional initiatives to drive customer experience and process automation
- c. Drive RCA led projects with CS stakeholders using problem solving skills
4.
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Stakeholder Management & Planning:
- a. Create strong relationships with stakeholders based on open communication, active listening, and delivering tangible results
- c. Facilitate monthly and quarterly program status updates with top management
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Experience and Education
- 26 years of Retail / Ecommerce SCM experience with exposure to logistics, inventory and financial planning
- Strong program management skills, with demonstrated ability to lead crossfunctional projects and teams (category teams, ops teams, technical teams)
- Proven track record of rapidly building trust with others and managing stakeholder relationships
- Highly organized, ability to complete a high volume of tasks and projects independently
- Good team player, comfortable working in an environment with a high degree of ambiguity and "rolling up your sleeves" to get things done
- Impeccable attention to detail, passion for processes and systems
- Exceptional analytical and simplistic problemsolving skills
- Advanced excel skills required, and experience working with largescale, complex datasets (Knowledge of SQL/R/Python/Tableau is a plus)
- So QUiQ
- PiQ
- CliQ before the opportunity is missed.
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