- Manage and oversee the daily operations of the branch, including customer service, Retail sales, Anchor sales, business loan sales, collections and employee management
- Recruit, train, and mentor branch staff to ensure high performance and productivity
- Sourcing Invoice finance cases for the assigned territory using the sales team.
- Enrol local DSA/connectors for sourcing business loans /Invoice Finance cases
- Overlook collections team to maintain the desired collection resolution.
- Ensure compliance with company policies, procedures, and regulations
- Build and maintain strong relationships with customers, local brand teams, distributors, and all stakeholders
- Monitor and analyse branch performance, identify areas for improvement, and implement effective strategies
- Manage branch budget, controlling costs, and optimizing resource allocation
- Collaborate with cross-functional teams to drive product development and innovation
- Stay updated with industry trends, market conditions, and competition in the financial services sector
- Provide reports and regular updates to senior management on branch performance, achievements, and challenges.
- Graduate qualification is mandatory (post-graduation is a plus)
- Strong communication skills (English, Hindi & Regional Language)
- Excellent interpersonal skills
- Effective problem-solving and negotiation abilities
- Capacity to work independently and collaboratively
- Driven to achieve targets and meet strict deadlines
- Involves extensive fieldwork
- Possesses a valid driver's license and personal transportation
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