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    Tele-Caller - Mumbai, India - Zigsaw

    Zigsaw
    Zigsaw background
    Description
    Job Role andDesignation:TeleCallingExecutive is responsible for attending to Inbounds Queries viaCalls / EMail / WhatsApp / Website / Social Media to understandtheir NDPs present them with suitable solutions and resolve theirqueries in the desiredTAT
    DesiredSkills:
    • Fluency in English HindiKannada Telugu Tamil &Gujarati
    • Persuasionskills
    • Rapport buildingskills
    • Telephoneetiquette
    • MeetingEtiquette
    • Listeningskills
    • Questioningskills
    • Microsoft Word Excel andPowerPoint
    • Internet usage DataManagement
    • CallCentreExperience
    JobResponsibilities:
    • AttendingInbound Calls
    • Acknowledging nonvoice queries in30 Minutes
    • Identifying their NDPs and providingsolutions
    • TimelyClosures
    • Continuous Learning to ImprovePersonality Development
    • Develop Communicationskills i.e. Verbal & Non Verbal to keep service standardshigh
    • Attending InboundCalls
    • To Pick up calls in 5Seconds
    • To increase FTR ratio by providingFirst Time Correct Solutions
    • Understand thecurrent NDPs of the customer
    • Maintaining thedatabase on the internal templates of theorganization
    • Follow the Calling andcommunication scripts approved by theCompany
    • Send daily activity reports to themanager.
    ClientCoordination
    • Writeemails and make calls professionally to record all discussions withthe client for queries and followup
    • Being thecommunication bridge between the client and the internalstakeholders
    Interview RoundDetails:(A) Round One TelephonicRound(B) Round Two Interview with CEO /DirectorOffer Terms andConditionsCTC Range: 2.0Lakhs to 4.00 Lakhs per annumNotice Period:2 MonthsProbation Period: 06MonthsWorking Days: 06 Days Working i.e. Monto Sat

    communication skills,customersupport,voice processing,warm calling,coldcalling


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