- Interactwith patients visitors and staff in a courteous and professionalmanner
- Respond to inquiries and provideinformation regarding hospital services directions andprotocols
- Assist with registration and checkinprocesses
- Coordinate with other hospitaldepartments to address specific needs andrequests
- Handle incoming calls and transferthem to the appropriate personnel
- Ensurewaiting areas are clean and orderly
- Escalatecomplex issues to the relevant department orsupervisor
- Process payments and maintainaccurate billing records
- Collaborate withhealthcare professionals to support patient careactivities
- Manage and distribute incoming mailand packages
- Adhere to privacy andconfidentiality regulations
- Participate intraining and development programs
- Contribute toa positive and welcoming atmosphere within thehospital
- Provide support during emergencies orcrisis situations
- Document interactions andmaintain detailedrecords
- Highschool diploma or equivalent
- Prior experiencein customer service or hospitality
- Excellentcommunication and interpersonal skills
- Empathyand the ability to handle sensitive situations withprofessionalism
- Strong problemsolvingabilities
- Detailoriented andorganized
- Ability to multitask and workeffectively in a fastpacedenvironment
- Familiarity with medicalterminology and basic administrativetasks
- Proficiency in using computer systems andrelevant software
- Knowledge of privacyregulations and compliancestandards
- Willingness to work flexible hoursincluding evenings weekends andholidays
- Ability to remain calm and focusedunder pressure
- Adherence to professionalstandards and ethical conduct
- Commitment toproviding exceptional service and support to allindividuals
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Hospital Customer Assistant - Sany, India - Vidpro Consultancy Services
Description
Overview:
TheHospital Customer Assistant plays a crucial role in ensuring apositive experience for patients visitors and staff at thehospital. They are responsible for providing exceptional customerservice addressing inquiries and assisting individuals with variousneeds thereby contributing to the overall efficiency and reputationof thehospital.
KeyResponsibilities:
RequiredQualifications:
customerservice,communication,empathy,patient care,coordinationskills,operations
