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    Team Lead Reconciliation - Hyderabad, India - Randstad Offshore Services

    Randstad Offshore Services
    Randstad Offshore Services Hyderabad, India

    2 days ago

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    Description

    Reconciliation Team lead Job description:

    Billing and timesheet reconciliation:

    • Reconciliation of designated customers' selfbills with internal data;
    • Reconciliation of designated customers' timesheets and time reports with internal timesheets;
    • Creation and processing of SES-templates on a regular basis for designated customers; ● Validation and cross-referencing of billing data and transactions to ensure accuracy and completeness;
    • Identification and investigation of discrepancies and inconsistencies, and organization of appropriate corrective actions;
    • Follow-up with customers, consultants and local PoC(s) on identified discrepancies;
    • Timesheet activities:
    • Periodic entry of consultant's timesheets in designated customer portals or internal systems;
    • Chasing of and follow-up on missing freelancer timesheets during monthly closing activities;
    • Chasing of and follow-up on missing signed timesheets in function of related customer billing requirements;

    PO related activities:

    • Regular generation of reports on missing PO numbers;
    • Chasing of missing PO numbers In function of related customer billing requirements and available information;
    • Follow-up on missing PO numbers with customers and with local PoC(s) as needed; ● Follow-up on depletion of POs for designated customers and reporting to the local PoCs as needed;

    Customer communication:

    • Addressing of inquiries and concerns from customers or internal stakeholders promptly and professionally;
    • Direct contact with the customer for all questions in relation to reconciliation discrepancies and inconsistencies, SES-templates, missing signed timesheets (where needed), missing/incorrect/unclear PO information;
    • Reporting and documentation:
    • Creation of custom reports on the above-mentioned topics, summarizing findings and outcomes, and providing insights to management;
    • Regular reporting to local PoCs on reconciliation issues, SES-templates status, missing PO numbers and missing timesheets;

    Process Improvement:

    • Analysis of reconciliation processes and workflows and making suggestions for improvements in order to enhance efficiency and accuracy;
    • Participation in projects aimed at optimizing reconciliation procedures and systems;

    Issue resolution & escalation management:

    • Investigation and resolution of reconciliation disputes in a timely manner, coordination with relevant departments as needed;
    • Escalation of issues to the appropriate team members for resolution as needed;

    Collaboration:

    • Providing the billing team with the required information so they can schedule and execute the billing activities in an efficient and qualitative way;
    • Collaboration with internal departments to gather and verify relevant information on billing data, missing timesheets, missing signed timesheets, missing PO numbers,
    • Collaboration with colleagues in finance and other relevant departments to facilitate smooth reconciliation processes;
    • Collaboration with cross-functional and cross-opco teams to streamline processes;
    • Participation in team meetings and contribution of ideas to improve procedures and customer satisfaction;
    • Participation in weekly stand-up meetings with the local PoCs to discuss daily business, changes, attention points, etc.

    Shift Timings:

    · 12:30 pm to 9:30 pm IST

    Reporting to:

    · Manager or above

    To be successful in the role:

    ● Customer service oriented and self-motivated

    ● Strong written and verbal communication skills

    ● Excellent analytical skills and organization skills

    ● Proficiency with Microsoft Office (advanced Excel skills) and Google Suite products

    ● Ability to recognize gaps in current processes and recommend solutions

    ● Desire to achieve excellence and success

    Qualifications:

    ● Bachelor's degree in finance and accounting,

    • Demonstrated expertise managing many tasks simultaneously with exceptional attention to detail
    • Experience working independently to make decisions and resolve issues
    • Minimum of 6 years of experience in managing end to end reconciliations along with managing a span of 6-7 team members
    • Analytical – need to be able to assess usage at supported accounts and target opportunities

    ● Minimum of 6 years of experience in managing Purchase Orders and reconciliations along with good command over excel

    ● Billing or Accounting knowledge

    ● Advanced excel skills

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