- Execute all aspects related to branch operations in a timely and effective manner
- Ensure effective customer service
- Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers
- Fulfil all responsibilities in relation to:
- Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
- Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
- Support the branch operations officer in book-keeping and maintenance of documents.
- Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
- Process cash transactions, transfer transactions and clearing of instruments
- Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
- Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
- Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
- Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities
- 2-4 years Banking Experience
- Graduate preferably Banking/Commerce
- Excellent interpersonal and communication skills
- Ability to build strong relationships with clients.
- Responsible
- Ability to meet deadlines.
- Knowledge about internal/external regulations.
- Good Computer Knowledge
- Team player
- Self-motivated and takes initiative
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Customer Service Officer
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Administrative Assistant
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Be (W&l)
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Customer Service Officer - ludhiana, India - DBS Bank
Description
Business Function
NDS Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In NDS Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Job Purpose
The position ensures to:
Key Accountabilities
Job Duties & Responsibilities
Required Experience
Education / Preferred Qualifications
Core Competencies
Technical Competencies
Work Relationship