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    IS User Access Practice Manager - Bangalore, India - ABB

    ABB
    ABB Bangalore, India

    1 week ago

    Default job background
    OTHER
    Description

    IS User Access Practice Manager

    Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

    At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.


    You will be working as IS User Access Practice Manager with grade 10 and will be reporting to IS Manager & will be a part of Bangalore, India. In this role you will be primarily responsible for enhancing consumer productivity and satisfaction (of all Service Hub employees – internals and externals). In this role you will be managing the full lifecycle of the standardized ERP User Access process and requests submitted for access to centralized financial systems in hub locations.

    Your responsibilities

    • Coordinating a network of specialized professionals who locally support users based in ABB Service Hubs. Acting as escalation point for all relevant IT ERP user access issues related to this specific population of employees
    • Day-to-day management, resource planning and work allocation to meet agreed service levels also specifying, agreeing, and applying standards processes
    • Ensuring that tracking and monitoring of service delivery performance through all channels (human, digital, self-service, automated) is carried out and analyzing metrics or reports and ensuring issues are resolved in a timely manner
    • Drafting and maintaining policies, standards and procedures for the services and support carried out by UAP team
    • Ensuring that the catalogue of requestable and supported services is complete and current, taking action with accountable stakeholders where it is not
    • Assisting with the specification, development, research and evaluation of services standards and applies these standards to resolve or escalate issues

    Your background

    • Bachelor's degree in computer science or a related discipline preferred
    • Al least 10 years or more relevant experience with 5 years experience at global IS management and leadership level
    • Good understanding of ERP or SAP environments with knowledge on compliance in ERP environments
    • ITIL and Lean certifications an advantage
    • Proven bias for fast action and fast decision-making and expert knowledge of IS processes, methodologies, tools, and techniques
    • Strong communication and leadership skills, influencing people you have no direct control over
    • Should have innovation and continuous improvement mindset

    More about us

    ABB's shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact Centers. With employees based in five main hubs and front offices, HR Services provides mainly Business services to ABB teams across the globe as well as supports with external customer inquiries.

    We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website

    Work model: on site #LI-onsite

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