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Bengaluru

    SAP CRM Consultant - Bangalore, India - IBU Consulting

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    permanent Technology / Internet
    Description

    Job Description :

    • Incident handling, problem and change management, including the unit-, integration- and regression testing of the solution.
    • This also includes drawing up functional specifications for the offshore development team and customizing the SAP CRM application.
    • Work with NMBS Process Leads, NMBS key users and other BA CS members to operationally manage assigned change requests, bug fixes and small operational enhancements.
    • Ensure fit with the existing solutions to achieve customer/user satisfaction, engagement/adoption by the business.
    • Actively bring in best practices, out-of-the box thinking, insights and technology trends to help improve the SAP CRM application and level of service regarding the application.
    • Proactively try to improve support, training, processes and communication with regard to the SAP CRM application
    • Actively participate in small or larger projects that involve changes to the SAP CRM application.
    • Service processes to manage contact center activities, complaints, disputes and B2B processes (leads, opportunities, contracts) Contract management processes
    • Master data management (customers, products, ibases)
    • Fiori applications Interfaces to and from different Legacy Applications via SAP PI and SAP CPI and SAP Bdocs and Idocs.
    • Good understanding of SAP MSL is required.
    • Interfaces to and from other SAP systems.
    • Experience with SAP BRIM is a plus.
    • End to End responsibility for resolving assigned issues and changes, design solutions
    • Preparation of functional/technical specifications using technical expertise
    • Customizing in SAP CRM

    Essential Skills :

    • University (Master) degree or equivalent experience
    • Strong analytical skills to analyse functional requirements and translate these into functional specifications and technical implementations
    • At least 10 years of experience in customizing and maintaining SAP CRM modules (Customizing)
    • Experience with the CRM web UI (CRM 7.0)
    • SAP OData and Fiori Design experience
    • Strong Experience with the SAP CRM Sales, Service and Marketing module.
    • Middleware/Integration experience.
    • Experience and technical skills for the integration of SAP CRM with other (SAP) systems and solutions via SAP PI and SAP CPI.
    • SAP BRF plus knowledge is an advantage
    • Understanding of ABAP and capable of debugging is required
    • Experience in integration with SAP ECC is a must.
    • Experience with Hacon (Time Machine) is a plus
    • Experience in S/4HANA Service is also a plus.
    • At least 10 years of experience in application maintenance.
    • Experience of working in a railway context is considered a plus.
    • Experience in ServiceNow and Jira is considered a plus.
    • Strong communication skills
    • Strength in building and reinforcing good governance, risk management and strong operational practices
    • Enthusiastic team player able to work independently
    • Strong analytical and problem solving mind, knowing how to separate main issues from side-issues and getting them solved quickly
    • Proactive entrepreneurial mindset, injecting new ideas and bringing them to life
    • Leadership style and approach via Trust / Credibility /
    • Result and Quality Oriented
    • Communicates well and often to stakeholders providing insights and promoting good application & data usage
    • Able to relate, influence and understand the stakeholders/business perspectives
    )


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