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Gurgaon

    Associate Sales Support Manager - Gurugram, India - Concentrix

    Concentrix
    Concentrix Gurugram, India

    1 week ago

    Default job background
    Technology / Internet
    Description
    Manage and supervise the day-to-day personnel activities of a team (average of fifteen Sales Support Specialists at varying levels), including: monitoring and reviewing staff performance, managing staffing level and related matters

    • Manage the business Key Performance Indicators (KPIs) through creating and monitoring a variety of reports to measure productivity and SLA compliance for specific client needs, with low to moderate level of complexity
    • Sales Support Specialist Performance Management: Conduct periodic performance reviews with all direct reports and adhere to the performance management process
    • Develop reinforced training practices to build knowledge and skills across the team
    • Run frequent team huddles to coach, motivate, and prioritize on key activities for the day or week
    • Lead internal operational cadence with sales counterparts to drive desired business
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