Servicenow Developer - Hyderabad, India - Wipro

Wipro Hyderabad, India

Found in: Talent IN 2A C2 - 4 days ago

Technology / Internet

Description

The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing FSM.

Minimum work experience Required:

ServiceNow Technical Consultants – 3 to 8 yrs Relevant ServiceNow experience
ServiceNow knowledge in areas – ITSM, CSM, FSM, HRSD, LSD, and Custom application development

Mandatory Skills:

Servicenow ITSM/ CSM:

Must have hands on standard ITSM/CSM process implementation.
ServiceNow in depth Process knowledge (ITSM, CSM Process, integrations)
Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID)
Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management.
Certification : ITSM, CSM, CAD, Implementation on CSM

Servicenow FSM:

Working experience with FSM application on Work Order management, scheduling and dispatch
Configuring Field Agent activities (Mobile & Desktop)
Configuring Field Service Business Process, Assignment, and Add-ons
Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording
Integrations with Applications and Data Sources. Process Integrations
Good Knowledge on Field Service Industry good practice
Certification : CSM, CAD, Implementation on FSM

Servicenow HRSD:

Experience with the ServiceNow HR Service Delivery (HRSD) application
Knowledge of HR functions, processes, and best practices
Knowledge of Case Management, Knowledge Management best practices and design
Experience designing and/or implementing an HR Shared Services center
Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.
Certification - Implementation with on ITSM or HRSD or CAD

Location: PAN India- Hyderabad,

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