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    Servicenow Developer - Hyderabad, India - Wipro

    Wipro
    Wipro background
    Technology / Internet
    Description
    The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing FSM.


    Minimum work experience Required:
    ServiceNow Technical Consultants – 3 to 8 yrs Relevant ServiceNow experience
    ServiceNow knowledge in areas –

    ITSM, CSM, FSM, HRSD, LSD, and Custom application development

    Mandatory Skills:

    Servicenow ITSM/ CSM:
    Must have hands on standard ITSM/CSM process implementation.
    ServiceNow in depth Process knowledge (ITSM, CSM Process, integrations)
    Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID)
    Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management.

    Certification :
    ITSM, CSM, CAD, Implementation on CSM


    Servicenow FSM:
    Working experience with FSM application on Work Order management, scheduling and dispatch
    Configuring Field Agent activities (Mobile & Desktop)
    Configuring Field Service Business Process, Assignment, and Add-ons
    Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording
    Integrations with Applications and Data Sources. Process Integrations
    Good Knowledge on Field Service Industry good practice

    Certification :
    CSM, CAD, Implementation on FSM


    Servicenow HRSD:
    Experience with the ServiceNow HR Service Delivery (HRSD) application
    Knowledge of HR functions, processes, and best practices
    Knowledge of Case Management, Knowledge Management best practices and design
    Experience designing and/or implementing an HR Shared Services center
    Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.
    Certification - Implementation with on ITSM or HRSD or CAD


    Location:
    PAN India-Hyderabad,


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