customer care exeutive - Gurugram, India - HireBloc Ventures Pvt Ltd

HireBloc Ventures Pvt Ltd Gurugram, India

5 days ago

Full time

Qualifications and Skills

Excellent communication skills, both verbal and written
Patience and the ability to handle difficult customer situations with tact and diplomacy
Positive attitude and the ability to maintain composure in high-stress situations
Problem-solving skills to efficiently address customer concerns
Confidence to navigate and resolve customer issues independently
Quick thinking and adaptability to handle changing customer needs
Responsibility and accountability in following through with customer inquiries and requests

Roles and Responsibilities

Responding promptly to customer inquiries via phone, email, and social media
Providing accurate information about our products and services to clients
Handling and resolving customer complaints and concerns with professionalism and empathy
Maintaining a high level of product knowledge to effectively address client inquiries
Ensuring customer satisfaction and building positive relationships with clients
Collaborating with internal teams to improve customer support processes and service quality
Identifying and escalating priority issues to the appropriate department
Assisting in customer retention activities and upselling products and services

Shailendra Tyagi