Jobs
>
Gurgaon

    Senior Client success Manager - Gurugram, India - NTT DATA

    NTT DATA
    NTT DATA Gurugram, India

    2 days ago

    NTT Data background
    Technology / Internet
    Description

    Title: Senior Client success Manager- SI / Telecom/ Data Center industry

    Location: Gurgaon

    Work format: Full time work from office

    Travel: Yes

    Experience: 10- 18 Years

    Industry experience: Strong SI/ Data Center/ Telco Industry experience.

    Must have skills: Renewals

    Required Experience:

    • Demonstrable experience in a client-facing role in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) IT services environment.
    • Demonstrable subject matter and services product expertise within sales and operations
    • Demonstrable experience in a Managed Services and/or Outsourcing environment.
    • Demonstrable experience for at least 1 year as Account P&L lead for large managed services / IT outsourcing contracts in a recognised IT services company

    About the role:


    • The Principal Client Success Specialist is a quota bearing role and builds and maintains the client relationship to drive value for the client and increased lifetime value for NTT.


    • This role is responsible for multiple large-scale or complex (multi-service) contracts for complex or strategically important clients.


    • As the primary post-sale point of contact for clients they drive client-facing activity through NTT's Client Success Management Charters of Adoption, Expansion and Renewal.


    • Acting as the clients trusted advisor they help the client realize value from their relationship with NTT and ensure the client's relationship experience is a positive one.


    • They are required to work in partnership with NTT's sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal.

    Radford reference:


    • Serves as the primary post-sale point of contact for clients/customers. Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products.


    • Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s). May recommend specific solutions to achieve customer's desired result.


    • Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products; accountable for client renewal and retention results. Ensures best practices are adopted for product use.


    • May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support.

    Key Roles and Responsibilities:

    Client Nurture / Relationship:


    • Develop and maintain the relationship with client representatives to C-suite level, being recognised as the client's 'trusted advisor' at NTT


    • Act as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups within NTT


    • Facilitate regular business reviews with the client

    Job Description:

    Adoption Charter:


    • Ensure the client is aware of, and is successfully adopting Offer features and increasing their usage of services (as appropriate)


    • Proactively help the client to realize demonstrable value from the Offers and meet their original business (procurement) objectives

    Expansion Charter:


    • Drive up-sell of existing Offers/services and close the deals to achieve revenue targets


    • Identify cross-sell opportunities (to extend NTT's footprint with the client) and facilitate engagement with Sales/GTM functions to engage the client on these opportunities

    Renewal Charter:


    • Demonstrate the value delivered by NTT throughout the lifetime of the contract and drive a successful and on-time renewal


    • Minimize churn (client, revenue, service) at renewal and seek opportunities to drive up-sell / cross-sell as part of the renewal process

    Client Success Practice:


    • Be an active member of the Regional and Global CS Management practice (including adopting standard methodologies, platforms/tools, KPIs, best practice activity, sharing experiences with the


    • community)


    • Responsible for Data Quality Management within own client portfolio


    • Build and maintain Client Success Management skills and operating knowledge


    • Build and maintain an up-to-date knowledge of NTT's Offers

    Knowledge, Skills and Attributes:


    • Excellent interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to C-suite level


    • Account planning and stakeholder mapping and management techniques


    • Ability to interpret a client's business strategy / plans and understand opportunities for NTT solutions/services

    · Knowledge of NTT's Offers and services, including the core functionality and features, linkage within NTT's service portfolio, pricing structures, client benefits

    · Ability to provide an external industry viewpoint (including industry insights, technology trends and competitor landscape) and to highlight NTT's expertise and differentiated offerings and position NTT's 'partnership"offerings with the client

    · Strong sales skills (consultative selling and negotiation) with the ability to identify up-sell opportunities and close resulting deals.

    · Ability to execute on-time renewals with minimum volume or price churn


    • Strong knowledge and understanding of IT service environment, service operations and ITIL practices

    · Understanding of NTT's high-level operating model and the ability to develop and maintain relationships across relevant cross-functional teams.


    • Understanding of NTT's billing processes and client invoicing linked to contracted services

    · Understanding of financial statements and metrics, including revenue, expense control, and growth relative to market in order to hold strategic client conversations.

    · Understanding of contracts and contract management; with the ability to maintain the contract, to discuss with the client and understand how to position as a value exchange

  • Intract

    Customer Success Manager

    2 days ago

    Intract Gurugram, India

    Company Description · At Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we're redefining the user acquisition landscape for all digital companies, through our innovative B2B2C approach which serves 1,000,000+ users. · Role Description · This is ...

  • Zyvka

    Customer Success Manager

    4 days ago

    Zyvka Gurugram, India

    Exp14years · IndustryRecruitment/ StaffingBudget5LPALocationGurgaon · Overview: · TheCustomer Success Manager plays a crucial role in ensuring thesatisfaction and retention of our Partners. They are responsiblefor building strong relationships with Vendors understanding theirneed ...

  • MongoDB

    Customer Success Manager

    1 week ago

    MongoDB Gurugram, India

    Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. This is a relatively new role at MongoDB, so we are looking for someone who can thrive with a high level of ambiguity and operate autonomously w ...

  • Legit Quest

    Customer Success Manager

    1 week ago

    Legit Quest Gurgaon, India Full time

    Legitquest is a Legal-Tech venture run by a versatile team of tech-savvy attorneys, engineers and designers who aim to make the practice of law simpler for its end users. We have eminent jurist Mr Ram Jethmalani as our patron, advisor and investor. Seeking to transform centuries- ...

  • Snaphunt

    Customer Success Manager

    1 week ago

    Snaphunt Gurgaon, India Full time

    The Offer · A role that offers a breadth of learning opportunities · The Job · Job Description: · Maintain and conduct revenue analysis against established goals and implement tools to streamline document of action plans. · Develop and maintain MIS for smooth operation and effici ...

  • Netomi

    Customer Success Manager

    5 days ago

    Netomi Gurugram, India Full time

    At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world's largest global brands. · Some of the largest brands are already using Netomi AI's platform to solve mission-critical problems. This would allow you to work with top-tier ...

  • GLG

    Manager, Member Success

    5 hours ago

    GLG Gurugram, India

    Key Responsibilities · : Own the customer experience through a team of Member Success Associates · Demonstrate a strong knowledge of GLG products, processes and workflows · Effective performance planning for self and team, including time management and self-organization · Achieve ...

  • Gartner

    Client Success Manager

    4 days ago

    Gartner Gurugram, India Full time

    Who are we? · At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization's mission-critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have over 19,500 a ...

  • TBO

    Customer Success Manager, China

    6 days ago

    TBO Gurugram, India

    Customer Success Manager, China (Language Expert : Mandarin) · Location - Epitome Building 5,Tower C, 22nd Floor, DLF Phase 3, Sector 25, DLF Cyber City, Gurgaon · TBO – ) · TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners acro ...

  • NTT DATA

    Senior Client success Manager

    1 week ago

    NTT DATA Gurugram, India

    Title: · Senior Client success Manager- SI / Telecom/ Data Center industryLocation: · GurgaonWork format: · Full time work from officeTravel: · YesExperience: · 10- 18 YearsIndustry experience: · Strong SI/ Data Center/ Telco Industry experience.Must have skills: · Renewals · Req ...

  • Innefu Labs Pvt Ltd

    Innefu - Manager - Customer Success

    3 days ago

    Innefu Labs Pvt Ltd Gurgaon, India

    Customer Success Manager · Company Description : · Innefu Labs Pvt Ltd. is an Indian cybersecurity and artificial intelligence (AI) company headquartered in New Delhi, India. The company specializes in providing cutting-edge cybersecurity solutions, AI-driven products and servic ...

  • LogicLadder Technologies

    LogicLadder - Manager - Customer Success

    6 hours ago

    LogicLadder Technologies Gurugram, India

    Manager - Customer Success · As the Manager of Customer Success you will be responsible for ensuring the success and satisfaction of our clients. This role involves overseeing a team of customer success representatives, developing strategies to improve customer experience, and c ...

  • Birdeye

    Customer Success Manager-Product Adoption

    1 day ago

    Birdeye Gurugram, India

    Why Birdeye? · Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat c ...

  • iimjobs

    Finverv - Manager - Customer Success (2-5 yrs)

    2 weeks ago

    iimjobs Gurgaon/Gurugram, India Full time

    Manager - Customer Success · About the role: · What you do in this role will have a real, genuine impact on the growth of our business whether it's building strong strategic relationships and crafting new revenue opportunities for our partners, or being the voice of the customer ...

  • iimjobs

    Loop - Merchant Success Manager (3-5 yrs)

    2 weeks ago

    iimjobs Gurgaon/Gurugram, India Full time

    KRA's: · - Engage with existing merchants and help them drive maximum value of product. · - Directly responsible for retention, product adoption, NPS and subscriber growth for merchants. · - Responsible for new brand logo acquisitions via referrals and outbound. · - Be a produc ...

  • iimjobs

    Loop - Manager - Customer Success (1-3 yrs)

    2 weeks ago

    iimjobs Gurgaon/Gurugram, India Full time

    The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. · K ...

  • The Knot Worldwide

    Account Associate

    1 week ago

    The Knot Worldwide Gurugram, Haryana, India

    **ABOUT THE ROLE AND OUR TEAM** · The Knot Worldwide, locally known as WeddingWire India, is looking for an Account Coordinator to join the team who will be responsible for building rapport with all the customers & act as an advisor. Our Account Coordinators are independent, high ...

  • NOKIA

    Tapoienw0622: Zpm

    7 hours ago

    NOKIA Gurgaon, India

    **Project Manager's Role & Responsibility** · - Accountable for successful project execution according to customer contractual commitments and deploy delivery model guidelines · - Responsible for customer interface and internal stakeholders management, including dependency manage ...

  • Microsoft

    Sales Operations

    1 week ago

    Microsoft Gurgaon, Gurugram, Haryana, India

    Oversees sales operations planning processes using qualitative and quantitative methods. Collaborates with stakeholders to align, refine, and improve sales operations planning and execution. Analyzes and interprets data to provide recommendations for addressing sales performance ...

  • JLL

    Professional, Pds Projects

    1 week ago

    JLL Gurugram, Haryana, India

    JLL supports the Whole You, personally and professionally. · Leading projects to success · As Senior Project Manager you'll take total responsibility for the overall success of major projects—guiding teams in each phase to achieve outcomes that exceed clients' expectations and me ...