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    Customer Success Manager - Gurgaon, India - Legit Quest

    Legit Quest
    Legit Quest Gurgaon, India

    4 weeks ago

    Default job background
    Full time
    Description

    Legitquest is a Legal-Tech venture run by a versatile team of tech-savvy attorneys, engineers and designers who aim to make the practice of law simpler for its end users. We have eminent jurist Mr Ram Jethmalani as our patron, advisor and investor. Seeking to transform centuries-old unorganised and unstructured legal data for the benefit of the legal fraternity, we have built a one of its kind go-to platform with the most updated technologies for the communities of attorneys, law firms, state judicial officers, law students, corporates, the government, consulting companies, litigants, and many others stakeholders in the legal system. This platform helps the stakeholders to research efficiently with the most advanced search engine developed through cutting edge technology as we have transformed complex data into a user-friendly form to help users to search and research faster. We believe in providing access to the vast and comprehensive legal data to our users in the most reliable, accurate, valuable and speedy manner. We want to make Legitquest as a one-stop solution for its users with the help of various supporting features.

    The Role

    Job Description:

    • Maintain and conduct revenue analysis against established goals and implement tools to streamline document of action plans.
    • Develop and maintain MIS for smooth operation and efficient reporting.
    • Forecast monthly revenue and identify and communicate revenue opportunities to the management.
    • Manage end-to-end backend marketing.
    • Managing all the for leads presales activities.
    • Activate customer accounts, manage customer database, and Monitor customer subscription status.
    • Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution.
    • Maintain CRM (Freshworks) database and share the status reports with management, customer success & sales team.
    • Take sales information and use it for an appropriate purpose.
    • Generate both periodic and ad hoc reports of revenue and clients as needed.
    • Prepare and process Pro-forma/customer invoices in a timely and accurate manner.
    • Managing the team of Customer Associates and Sr. Associates to ensure 100% Customer Success.
    • Revenue calculation on regular intervals regarding collection, dropout, upgrade, and bouncing cases.
    • Ensure to grow and assist revenue targets along with future growth targets.
    • Communicate with the clients who owe payment and increase the percentage of successful repayments.
    • Monitor and analyze business results versus plan.
    • Managing customer queries and usage to achieve customer loyalty and retention

    Ideal Profile

    • Required experience of 2-6 years in this field
    • Qualification: Must be a Graduate (Post Graduate in marketing or equivalent will be preferred)
    • Strong communication skills – previous experience with customer interaction will be preferred
    • Strong Analytical Skills, detail-oriented, and self-starter with the ability to work independently
    • Prior experience in using CRM software will be an added advantage.
    • Team-leading skills
    • Having knowledge of advanced Excel and well versed with PowerPoint presentations
    • Able to extract/manipulate large data sets and attention to details
    • Possess good decision‐making skills and be a problem solver
    • Solid interpersonal skills including the ability to work in a team and make suggestions for team improvement

    What's on Offer?

    • A role that offers a breadth of learning opportunities
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