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    Customer Success Manager - Gurugram, India - Intract

    Intract
    Intract Gurugram, India

    5 days ago

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    Description
    Company Description


    At Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we're redefining the user acquisition landscape for all digital companies, through our innovative B2B2C approach which serves 1,000,000+ users.

    Role Description

    This is a full-time on-site role for a Customer Success Associate located in Gurugram. We are seeking an experienced person with a strong background in Web3 technology to join our team.

    As a Customer Success Associate specializing in Web3, you will play a crucial role in ensuring partner satisfaction by analyzing data and making necessary recommendations, retaining partners by building strong relationships, and providing excellent support to our partners.


    Responsibilities :

    • Develop and nurture relationships with clients.
    • Serve as the primary point of contact for client inquiries, issues, and escalations related to Web3 solutions.
    • Understand clients' goals, challenges, and specific use cases within the Web3 ecosystem, and work collaboratively to address them using our products or services.
    • Facilitate smooth onboarding processes for new clients, providing guidance on product usage and best practices in the context of Web3.
    • Proactively engage with clients to ensure they are deriving maximum value from our solutions, and provide ongoing support and training as needed.
    • Conduct regular business reviews and checkins with clients to assess satisfaction levels, gather feedback, and identify opportunities for improvement or expansion.
    • Collaborate closely with internal teams, including sales, product development, and technical support, to advocate for clients' needs and ensure timely resolution of issues.
    • Stay informed about industry trends, developments, and best practices within the Web3 space to better serve our Minimum of 1 year of direct experience working with Web3 technologies in a customerfacing role.
    • Proficiency in blockchain technology, cryptocurrencies, decentralized finance (DeFi), and related concepts.
    • Strong communication skills, both verbal and written, with the ability to explain technical concepts to nontechnical audiences.
    • Excellent problemsolving abilities and a proactive approach to addressing client needs and challenges.
    • Ability to thrive in a fastpaced, startup environment and manage multiple priorities effectively.
    • Bachelor's degree in a relevant field preferred, or equivalent practical experience.
    )
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