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    Guest Service Associate - Hyderabad, India - Accor

    Accor
    Accor background
    Full time
    Description

    Company Description

    Job Description
  • Attend daily briefings and takes on daily assigned tasks
  • Understand the difference in guest levels (VIPs) and Room Categories
  • Clean and maintain areas of responsibility according to standards and procedures
  • Replenish guest supplies and ensure that guests requests are promptly attended to
  • Report damage or malfunction in hotel rooms/areas to Superviso
  • Maintain equipment in a proper state of cleanliness
  • Maintain a section room report as well as a daily productivity report
  • Reports lost and found articles to the housekeeping office immediately
  • Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
  • Qualifications

    Degree or Diploma in Hotel Management



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