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    Financial Services - Mumbai, India - Branch International

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    Description
    Manage a quickly growing team to provide a world-class, operations team to delight our rapidly expanding customer base in India

    • Support hiring and team onboarding processes for new hires
    • Ensure various subteams set and hit aggressive productivity and quality goals
    • Manage team scheduling and capacity planning
    • Lead various initiatives with product and other global teams to improve process automation and the Branch customer experience
    • Serve as first point of escalation for system issues; support product and engineering teams in issue diagnosis and reporting
    • Maintain team documentation and collaborate with other division leads on continuous improvement of team processes
    • Collaborate cross functionally on various initiatives for admin, marketing, finance, and collections
    )


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