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Bengaluru

    Customer Service Trainer - Bengaluru, India - Orena Services

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    Full time
    Description

    Job description

    Desired Candidate Profile-

    Must have exposure to Customer Service & Behavioral Training

    Must have handled stakeholders

    Must have handled Blue Collar & White Collar, people

    Must be an Individual Contributor

    Must be from Bangalore and speak fluent English and Tamil

    Roles and Responsibilities

    JOB RESPONSIBILITIES

    1. Responsible for executing the operational requirements of the Customer Service Academy in developing and delivering the content.

    2. Research, develop, and deliver behavioral program competitive training, in-person or via webinars, as required.

    3. Must have a minimum of 5 years of prior training experience.

    4. Manage all aspects of the training environment, including reporting requirements.

    5. Identify improvements to the training curriculum and provide recommendations to CLL and client leadership

    6. Proactively identify knowledge gaps and operational policies

    7. Represent the training organization in meetings and interactions with both Operations and client points of contact.

    8. Support team in managing stakeholder relationships at individual assets to constantly improve based on feedback

    9. Deliver Classroom and Virtual instructor-led sessions to Asset teams.

    10. Work closely with the instructional design team to help build, enhance and update course content based on feedback and expertise

    11. Review materials in regards to content and facilitation and evaluations received

    12. Conduct periodic audits/ assessments and report feedback

    Basic Requirements-

    Background in training and/or adult learning

    Strong management skills

    Experience in managing both individuals and teams

    Strong understanding of our business, core values, and goals

    Great interpersonal skills in dealing with a diverse population

    Open, honest, and empathetic manner when dealing with people

    High customer service orientation

    High level of integrity, honesty, and judgment

    Ability to respect and ensure strict confidentiality of customer data

    Demonstrated multitasking capability and proven success in a fast-paced environment

    Strong attention to detail and desire to follow procedures

    Strong verbal and written communication skills

    Proficient English, both written and verbal

    Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint) or the ability to learn technology quickly


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