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Vadodara

    Manager - Quality - Vadodara, India - Vodafone Idea Limited

    Vodafone Idea Limited
    Vodafone Idea Limited Vadodara, India

    2 hours ago

    vodafone idea limited background
    Description

    Role

    Manager – Quality

    Job Level/ Designation

    M1

    Function / Department

    Technology/Quality

    Location

    Baroda

    Job Purpose

    This role will be accountable for Quality and Performance of RAN network and to lead a team of Field Engineers to ensure prompt monitoring, trouble shooting and optimization of Network to deliver superior voice & data experience to customers in their respective zones.

    Key Result

    Areas/Accountabilities

    · Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience.

    · Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution

    · Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds

    · Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution

    · Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs

    · Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc.

    · Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team

    · Building strong relationships with cross verticals

    Core Competencies,

    Knowledge, Experience

    · In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)

    · Excellent domain knowledge and on- field optimization experience

    · Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints

    · People management capability, very good cross functional co-ordination.

    · Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented

    Education

    Knowledge

    Skills/Ability

    B-Tech Electronics and Telecommunications with 8+ years of experience

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