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    Associate Director - Bangalore, India - iimjobs

    iimjobs
    iimjobs Bangalore, India

    2 weeks ago

    Iimjobs background
    Full time
    Description

    Purpose:
    Responsible for overseeing SAP operations encompassing Commercial (SD and GTS), Logistics (WM), and integration with satellite systems. Oversee minor/major enhancements under the ERP unit, making sure standards, governance, on-time delivery, and quality requirements are met.

    This position reports to the Senior Director, ERP Application Management.


    Qualification & experience:

    • Requires a bachelor's degree in engineering, business, computer information systems, or related field.
    • Over 15 years of global application support management experience, with expertise in SAP Commercial (SD and GTS) and Logistics (WM) modules, project management, and business application design.

    Key Responsibilities:

    SAP Operations Management:

    • Ensure SAP services adhere to SLAs and regulatory requirements.
    • Collaborate with IT stakeholders and business units for effective SAP utilization.

    Project Management and Enhancements Oversight:

    • Together with release/project managers, manage minor/major enhancements in ERP unit, ensuring alignment with scope, budget, and quality standards.
    Establish governance methods for project implementations and budgetary decisions.

    • Work together with stakeholders to prioritize and manage the influx of change demands.

    Team Leadership:

    • Lead and manage a globally dispersed SAP application support team. Provide functional guidance and leadership.
    • Lead and manage release/project managers to implement minor/major enhancements in ERP unit.
    • Formulate policies within the scope of responsibility and adapt to departmental goals.

    Documentation and Compliance:

    • Create documentation for system modifications in compliance with change control guidelines.
    • Oversee production operation tasks such as upgrades, patches, and release management.

    Process Improvement:

    • Identify areas for automation and process enhancements to increase productivity.
    • Support monthend, quarterend, and yearend activities with elevated support.

    Incident Management:

    • Investigate and resolve complex, highimpact issues and incidents.
    • Collaborate with IT suppliers and other support teams as needed.

    Integration and Interdependencies:

    • Ensure integration of interdependent projects and global support tracks.
    • Manage internal and external resources to optimize team performance.

    Team Management:

    • Manage team members' hiring, development, performance planning, and terminations.
    • Encourage change procedures and information sharing to enhance business assistance.
    • Effectively handle escalated situations.
    • A member of the ERP Application Support Unit leadership group.

    Other Criteria:

    • Proficient in project management methodologies, handling multiple enhancement requests concurrently, and understanding ITIL standards for incident, problem, and change management.
    • Demonstrated success managing a team of more than 15 people.
    • Industry certifications such as PMP, ITIL, or SAP is advantageous.
    • Experience collaborating with multinational business and IT groups, understanding satellite systems, and SAP module interactions.
    • Excellent written and verbal communication skills, demonstrated team management experience.
    • Proficient in application system design, development, and implementation, with knowledge of project lifecycle phases, data management, and corporate reporting requirements.
    • Strong commitment to process improvement, adept at time management and prioritization.
    • Skilled in analytical problem-solving, networking, and effective collaboration with internal and external teams.
    • Capable of functioning well in team settings and under pressure situations.
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