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    Analyst, Quality Assurance - bangalore, India - Altisource

    Altisource
    Altisource bangalore, India

    4 weeks ago

    Default job background
    Full time
    Description

    Job Description

  • Experience in US Mortgage Eviction, Sale, Closing etc. and adequate communication skills as it involves both Voice and Non Voice Audit
  • Perform quality assurance call and / or process reviews for all departments in Altisource.
  • Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement.
  • Make recommendations to help reduce process variation and eliminate errors.
  • Track Business Unit responses for all findings identified from the process reviews.
  • Work with Management and develop project plans to address opportunities identified through process reviews.
  • Escalate unresolved issues to Senior Management and work with Management to resolve the issues.
  • Provide management with timely reports documenting observations from reviews.
  • Assist in implementing changes or modifications to the Quality Assurance department's evaluation process.

    • Qualifications

    Experience in US mortgage Semi Voice, Eviction and Real Estate , Closing

    Preferred Education: Bachelor's Degree, 2-5 years, Preferred Experience Type: Doesn't matter, License or Certification: Not required

    Additional information

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