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    Asst. Territory Manager - pune, India - Mahindra Rise

    Mahindra Rise
    Mahindra Rise pune, India

    6 days ago

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    Description

    Company:

    Mahindra & Mahindra Ltd Responsibilities & Key DeliverablesAnalyse the technical complaints of the engines used for various industrial applicationsUnderstanding root casue and providng analysis with high quality field technical reportsHelp to diagnose & rectify defects in engines/ vehicles Ensure implementation of service processes at channel partners.

    Development of Industrial engine service channel.
    Feed back on companys as well as competitors products.
    Training of service managers.
    Work out special service support for strategic customers with channel partners.

    Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts availability .MIS on service.

    Spare parts inventory management.
    Monthly visit to Industrial engine key account management .Monthly meeting with OEMs Enhancement of current business

    • Meeting SLA targets
    • IE service engineer teams development and knowledge enhanced through training
    • Ensuring spare part availability at service dealer points
    • Meeting with OEMs & ensuring clouser of open points
    • Post sales services, warranty services as per SLA
    • Ensuring product training for Customer & Powerol Teams as per requirement.
    • Driving Standard Processes in the Business for Sales as well as Service Network
    • Enabling innovative, agile, bold team to offer on time solutions
    • Addressing inter-functional / cross-functional concerns and team collaboration for better business efficiencies.
    • Participating in warranty projectsExperience6-8 years Industry PreferredEngine and genset Industry QualificationsDiploma/ BE ( Mechanical)General Requirementstechnical understanding & grip on RCA , Strong anticipational capability Strong risk analysis capability and ability to take decision in grey zone Strong Technical Background & know how of CRDI technology
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