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    Customer Experience - Bengaluru, India - Navi

    Navi
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    Description

    Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

    Founders: Sachin Bansal & Ankit Agarwal

    Key Responsibilities:

    • Provide multi-channel customer support for Navi's products, ensuring privacy and professionalism.
    • Educate customers about Navi's products and services.
    • Identify and escalate priority issues to Team Leaders/SMEs and relevant stakeholders.
    • Achieve agreed Key Performance Indicators (KPIs) and Objectives.
    • Adhere to internal policies, procedures, and processes, collaborating effectively with the team for seamless support.

    Desired skills & Experience:

    • 1+ year of customer support experience with proficiency in English and Hindi; additional fluency in regional languages is advantageous
    • Familiarity with CRM and Inbound/Chat/Email tools.
    • Flexible availability for rotational rosters, including weekends and evenings.
    • Ability to provide extended support during business requirements and meet SLAs.
    • Comfortable working across different channels such as Chat, Inbound Calls, and Email.

    Interview Details: Walk-in-Interview ( Monday to Friday)

    Time: 10:00 AM to 12:00 PM

    Venue: Vaishnavi Tech Square, Ibbaluru, Bellandur, Bengaluru, Karnataka


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