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    Technical Support Engineer - Bangalore, India - ABB

    ABB
    ABB Bangalore, India

    Found in: beBee S2 IN - 2 days ago

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    OTHER
    Description

    Technical Support Engineer

    Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

    At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.


    You will be working as Technical Support Engineer at global grade 15 and will be part of Robotics & Discrete Automation Business Area for Service & Digital Platform Division based in Bangalore, India. In this role you will be reporting to Service Intelligence Unit Manager and will be responsible for periodically monitoring data from ABB connected robots. Monitoring includes scanning of the robot data, identifying and analyzing problematic robots, follow-up on them and take corrective action to close them.

    Your responsibilities

    • Working closely with local business units to deliver the services to enhance the ABB digital services across the globe
    • Acting as a single point of contact for multiple countries to implement relevant action plans to deliver the services under CS agreement
    • Coordinating with different teams on daily basis to make sure the on-time delivery of the services and issues resolutions. Supporting LBU's as L3 support for the connected services
    • Playing an interactive key-role among the R&D and local field service teams for developing and designing future products with better service capabilities align with business needs
    • Working with Field service, sales team-tech support and regional managers to resolve escalated problems to improve customer satisfaction
    • Preparing material and training content for the local service team to enable them to work with connected services. Ensuring efficient and regular communications with multiple stakeholders across different projects
    • Leading on small and mid-size development / IT projects to manage and enhancement new and existing tools for support.
    • Using experience and a deep understanding of problem domain to identify and resolve a wide range of issues within connected service \ robot related issues

    Your background

    • Bachelors' Degree in Mechanical / Electrical / Electronics / Instrumentation /Mechatronics / Automation) or relevant equivalent
    • Minimum 2 to 4 years of experience in robotics service and support
    • Working knowledge of development languages & tools: SQL, Python, power Bi etc
    • Excellent communication skills along with the ability to think independently, take complete ownership of assigned tasks
    • Willingness to learn the new technologies and tools
    • Demonstrated analytical and problem-solving skills and ability to interpret data and identify trends

    More about us

    ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world's leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries.

    We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website

    Work model: on site #LI-onsite

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