Team Member-training-cec-ho - Hyderabad, Telangana, India - Kotak Mahindra
Description
**JD - CEC Trainer- Exceptional interpersonal and communication skills
- Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees.
- Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
- Drive sales targets and implementation of sales strategies devised for process.
- Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
- Monitor calls on functional and behavioral parameters.
- Has handled Nesting & OJT batches
- Excellent coaching and mentoring techniques Is able to identify Training needs based on call evaluation/ gap in product and process understanding
- Minimum education
- Graduate or Post Graduate
- Should be a Trainer with 57 Years in Training preferably in a bank's Customer Contact Center/ Call Center with relevant experience in Retail Liabilities/Credit Cards in Sales and Quality
- Must have excellent presentation and communication skills.
- Having a team handling experience would be desirable
- Experience in Credit Card & Retail Banking preferable
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