- Change Management IncidentManagement Problem Management as perSLAs
- Audit related toITSM
- MIS regulatoryReporting
- Incident Changeproblem management as per the SLAs and as defined in theprocedures
- Logging all relevantChange/incident/Problem/service request details allocatingcategorization and
- Providing firstline investigationand diagnosis
- ResolvingChange/incident/Problem//service requests when first contactedwhenever possible
- EscalatingChange/incident/Problem//service requests that they cannot resolvewithin agreed
- Keeping users informed ofprogress
- Closing all resolvedChange/incident/Problem/ requests and othercalls
- Conducting customer/usersatisfaction callbacks/surveys asagreed
- Communication with users keepingthem informed of incident progress notifying themof
- Driving Problem managementprocess to ensure recurring issues and critical incident root causeis
- Participation in GCP IGregulatory audits related toITSM
- Configuration of the ITSM tool toensure the attributes as documented in the procedures arewell
- Drive CABmeetings
- Ensure yearly change freezeprocess
- Coordination acrossteams to communicate on the incident / problemprogress
- Conducting trainings of IT stafffor ITSM processes
- CapacityManagement
- Audit ProjectDelivery
- Good understanding ofITIL processed with excellent work experience onITSMprocesses
- Excellent communication andcoordination skills
- ITSMManagement
- Working Knowledge of Brokingindustry
- Service Now Tool /ManageEngine
- ExcelWindows
- Presentation
-
Nri-advisor for Stock Broking House
4 days ago
NEXTGEN PLACEMENT Mumbai, Maharashtra, IndiaHello Friends, · **Oᴩᴇɴɪɴɢs Wiᴛʜ Lᴇᴀᴅɪɴɢ Sᴛᴏᴄᴋ Bʀᴏᴋɪɴɢ Iɴᴅᴜsᴛy for NRI-Advisor (International Business)**:* · **1. #NRI Advisor.** · **(No Sales)** · **#Experienced: 2-3 Yrs in Advising & Dealing experience must/ No self-trader.** · **#CTC: Upto 8.40 Lacs** · **2. *Option Trader* ...
-
Nri-advisor for Stock Broking House
2 days ago
NEXTGEN PLACEMENT Worli, Mumbai, Maharashtra, India#Hiring · NRI_Advisor · - #International_Business. · Experience: 2-3 Yrs in Advising & Dealing experience must/ No self-trader. · CTC: Upto 8 Lacs · Location: #MUMBAI_Near_Siddhivinayak Temple. · *Advising Experience-on Equity, derivatives & option strategy. · Private Equity, PMS ...
-
Executive BPG Large Broking House
1 day ago
Riverforest Connections Private Limited mumbai, IndiaPositionPurpose · Responsible to performthe activities allotted within the defined timelines coordinatewith the Branch / Business · partners &internal departments and effective handling of the client queriesto ensure smooth functioning of the · activities. · Responsibilities ...
-
AVP - Business Reporting Large Broking House
1 week ago
Riverforest Connections Private Limited mumbai, IndiaJobDescription LeadingBusiness Reporting team providing regular and adhoc reports andbusiness analysis tomanagement. · Conductingmonthly Business Review with the executivemanagement. · Developand implement regular reports and dashboard to provide executiveview of the busines ...
-
Riverforest Connections Private Limited mumbai, IndiaJob Description · Leading Business Reporting team providing regular and adhoc reports and business analysis to management. · Conducting monthly Business Review with the executive management. · Develop and implement regular reports and dashboard to provide executive view of th ...
-
Riverforest Connections Private Limited Mumbai, IndiaJobDescription: · Responsibilities: · SeniorExecutive need to analyze data prepared by executive priorvisit. · Senior Executive needto visit Company branches and Authorised persons (franchisee)assigned by HOD within timeframe. · Senior Executive needto observe the noncompliance a ...
-
Audit Executive
3 weeks ago
Shah Kapadia And Associates Mumbai, India**Job description** · We are one of the **top CA firm** in Mumbai specialized in providing Compliance advisory services, Inspections, Audits of multiple Broking houses, Depository Participants, AMC's, NBFC etc. We have a PAN India presence with more than 300 clients. · About role ...
-
Audit Executive
3 weeks ago
Shah Kapadia And Associates Mumbai, India**Job description** · We are one of the **top CA firm** in Mumbai specialized in providing Compliance advisory services, Inspections, Audits of multiple Broking houses, Depository Participants, AMC's, NBFC etc. We have a PAN India presence with more than 300 clients. · About role ...
-
Sebi Compliance Officer
1 week ago
Dindayal Biyani Group Mumbai, IndiaJob Responsibilities · 1. Daily broker SEBI compliance management. · 2. CDSL/NSDL Pay in and Pay out · 3. Clearing house and depository experience · 4. PMS handling · MUST HAVE ATLEAST 8-10 YEARS EXPERIENCE IN THIS FIELD. IDEALLY SHOULD BE WORKING AT A BROKING HOUSE. · **Salary** ...
-
Stock Exchange Compliance Officer
2 weeks ago
Dindayal Biyani Group Mumbai, IndiaExchange related compliance and documentation (BSE, NSE, MCX ETC) · - SEBI compliance for stock brokers. Only PROP. · - Other day to day exchange related queries and documentation. · - All other compliance and exchange related tasks. · - Must know how to communicate with NSE and ...
-
Equity Advisor
3 weeks ago
Aditi Consulting - India Staffing Mumbai, India**Dealer-** · - LOCATION- GAP- KOLKATTA- 12- CHANDIGARH- 4- DELHI- 10- GURGAON- 5- JAIPUR/KOTA- 1+1- KANPUR- 3- ALLAHABAD- 2- LUCKNOW- 5NOTE · - Client acquisition. · - Dealing behalf of client & generate revenue. · - Age max 40 · - NISM -8 Certified mandatory. · - CTC 3L to 6L( ...
-
Receptionist
3 weeks ago
Recex Mumbai, Maharashtra, India**Opening**: · 1 Nos.**Job ID**: · 78989**Employment Type**: · Full Time**Reference**: · **Work Experience**: · 3.0 Year(s) To 7.0 Year(s)**CTC Salary**: · 3.00 LPA TO 3.30 LPA**Function**: · HR - IR / Administration / Facility Management**Industry**: · Account/Finance/Tax consul ...
-
Dcm Sales
2 weeks ago
A.K. Capital Services Mumbai, IndiaCompany Profile: A. K Group, a financial conglomerate was founded by Mr. A.K Mittal with a vision to operate and develop the Indian debt capital markets which were in nascent stage. A. K Group over the period has emerged as one of the most trusted Bond Houses of India, aimed at p ...
-
Office Admin
2 weeks ago
Shah Kapadia And Associates Mumbai, India**Job description** · We are one of the **top CA firm** in Mumbai specialized in providing Compliance advisory services, Inspections, Audits of multiple Broking houses, Depository Participants, AMC's, NBFC etc. We have a PAN India presence with more than 300 clients. We are looki ...
-
Offline Marketing in a Leading Financial Co
2 weeks ago
Fortune Human Capital Mumbai, IndiaFrom 3 to 8 year(s) of experience · - ₹ 4,00,000 - 9,00,000 P.A. · - Mumbai, Chandigarh**Roles and Responsibilities** · Responsible for production of in - house promotional materials and publications, organizing promotional activities. · Formulating and implementing trade/marketi ...
-
Rlty West
1 week ago
Maruti Suzuki India Ltd Mumbai, Maharashtra, India**Work Experience**: · - Minimum 8 to 14 years of experience · Real Estate Transaction & Govt Approvals experience is a must · In-depth understanding of land revenue matters & development control rules · Additionally, Construction & Estate management experience is preferred) · Pr ...
-
Property & Liability - Underwriting & Claims
2 weeks ago
Vibhuti Insurance Brokers Pvt Ltd Mumbai, IndiaUnderwriting various LOB's · Coordinator between Client and Insurance Company · Preparing Quote Slips, Negotiating with Insurers, Claims Coordination with in-house team, Surveyor and discussion with Insurers · Maintain TAT and renewal data · Preparing and maintaining MIS · WORK E ...
-
Audit Executive
3 weeks ago
Shah Kapadia And Associates Mumbai, Maharashtra, India**Job description** · We are one of the **top CA firm** in Mumbai specialized in providing Compliance advisory services, Inspections, Audits of multiple Broking houses, Depository Participants, AMC's, NBFC etc. We have a PAN India presence with more than 300 clients. · About role ...
-
Distribution Sales 1
2 weeks ago
A.K. Capital Services Mumbai, Maharashtra, IndiaDepartment · - Distribution · - Job posted on · - Apr 15, 2024 · - Employee Type · - Fulltime-Probationary · - Experience range (Years) · - 10 years - 16 years · Company Profile: A.K Capital Services Ltd, established in 1993 is a listed company with over 3 decades of existence in ...
-
Sales Executive
2 weeks ago
Shivoham Infotech Mumbai, IndiaJob Profile · SALES EXECUTIVE - Non Life Retail · EXECUTIVE LEVEL PERSON FROM EXISITING INSURANCE BROKING HOUSES OR ANY INSURANCE COS. HAVING GOOD KNOWLEDGE ON ALL NON LIFE PRODUCTS LIKE GPA,GMC, MOTOR, MEDICLAIM, ETC. ALSO SHOULD BE ABLE TO HANDLE CLIENTS FOR SERVICING AND SHOUL ...
Incident manager- ITLarge Broking House - Mumbai, India - Riverforest Connections Private Limited
Description
JobDescription
PositionPurpose
DirectResponsibilities
prioritizationcodes
timescales
impending changes or agreedoutages etc
correctly identified and tracktill closure
captured in thetool.
ContributingResponsibilities
Technical &BehaviouralCompetencies
Specific Qualifications(if required)
ChangeManagement Track and Record all the changesinorganization level
Incident Management Record and follow up wit the Application Supportteam andother stakeholders.Reporting
ProblemManagement Record and follow up with the ApplicationSupport team andotherstakeholders.Reporting
incidentmanagement,Change Management,ProblemManagement,ITSM,ITIL,Audit