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Help Desk Technician - Bengaluru, India - POWER BRIDGE SYSTEMS PRIVATE LIMITED

POWER BRIDGE SYSTEMS PRIVATE LIMITED Bengaluru, India

1 month ago

Description

We are looking for aHelp Desk Technician to become a part of our team. As a Help DeskTechnician you will be responsible for providing exceptionalcustomer service and technical support to our clients. The idealcandidate should possess basic IT knowledge excellent communicationskills problemsolving skills and patience.

Responsibilities:

Provide technical support to clients through phone email orinperson
Troubleshoot and resolve technical issues
Document and track all support requests
Escalate complex issues to senior technicians
Deliverexcellent customer service to clients

Requirements

Excellent customer service skills
Diploma orAssociate Degree in IT or related field
Basic ITknowledge
Good communication skills
Problemsolving skills
Patience
Portugueselanguage (mandatory)

Benefits

Health insurancecoverage for employees and their families.
Retirement savings plan with employer matchingcontributions.
Opportunities forprofessional development and advancement within theorganization.

Bachelor's degreein Mechanical Engineering or a related field. 2+ years ofexperience in CAD design. Expertise in ProE, Creo , and AutoCAD.Knowledge of the AS9100D framework. CAD certification is preferred.
Strong communication and collaboration skills. Good understandingof mechanisms, fasteners, etc. Good knowledge of engineeringmaterials, special processes, etc. Good knowledge of GD&T,Dimensioning Techniques, fits, allowances, etc.

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