Service Desk Technician L1 - Bengaluru, India - CGI

CGI Bengaluru, India

5 days ago

Full time

Description

Position Description:

At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: Service Desk Technician
Position: SE
Experience:1-3 Years
Category: Software Development/ Engineering
Main location: India, Karnataka, Bangalore
Position ID: J-
Employment Type: Full Time:
Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Responsibilities:
Acts as the first point of contact to receive, investigate and respond to a broad range of requests for support from various channels such as phone, chat, email and online portal.
Responds to users by providing information to enable fulfilment or resolution.
Diagnoses and allocates unresolved tickets as appropriate and follows up with assignees to expedite closure.
Must-Have Skills:
Maintains records in the service management system, informs users and relevant stakeholders of actions taken.
Troubleshoots technical incidents of IT applications, platforms, systems and devices, to minimize business impact.
Create and update knowledgebase articles.
Responsible for continuous learning and skill-development to maintain the necessary technical competency.
Adhere to agreed performance standards and service levels.
Good-to-Have Skills:
Actively participate in operational meetings, process and quality improvements, innovation and transformation activities.
Knowledge of desktop operating systems, Microsoft , Active Directory services, computer networks, virtual interfaces and business applications.
Certification from Microsoft, Google, AWS or CompTIA.

Work Environment: 24X7 operation, Late Night Work / Rotational Shifts and Week offs.
Location: Bangalore work from office all 5 days of the week
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Skills:

English

Incident Management

RTAC (Remote Desktop)

Service Request Management

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Service Desk Technician L1 - Bengaluru, India - CGI

Description

Help Desk Technician

Service Desk Technician L2