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    Help Desk Technician - Bengaluru, India - POWER BRIDGE SYSTEMS PRIVATE LIMITED

    POWER BRIDGE SYSTEMS PRIVATE LIMITED
    POWER BRIDGE SYSTEMS PRIVATE LIMITED Bengaluru, India

    3 weeks ago

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    Description
    We are looking for a Help Desk Technician to become a part of our team.

    As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients.

    The ideal candidate should possess basic IT knowledge, excellent communication skills, problem-solving skills, and patience.


    Responsibilities:

    • Provide technical support to clients through phone, email, or in-person
    • Troubleshoot and resolve technical issues
    • Document and track all support requests
    • Escalate complex issues to senior technicians
    • Deliver excellent customer service to clients
    Requirements


    • Excellent customer service skills
    • Diploma or Associate Degree in IT or related field
    • Basic IT knowledge
    • Good communication skills
    • Problem-solving skills
    • Patience
    • Portuguese language (mandatory)
    Benefits

    • Health insurance coverage for employees and their families.
    • Retirement savings plan with employer matching contributions.
    • Opportunities for professional development and advancement within the organization.
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