- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
- Perform necessary checks, apply monitoring tools and respond to alerts
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assist in analyzing, assigning, and escalating support calls
- Investigate third line support calls assigned and identify the root cause of incidents and problems
- Report and escalate issues to 3rd party vendors if necessary
- Provide onsite technical support to clients and provide field engineering services to clients
- Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
- Proactively identify opportunities for work optimization including opportunities for automation of work
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
- Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- Demonstrated work experience
- Demonstrated experience required in Engineering function within a medium to large ICT organization
- Demonstrated experience of Managed Services
- Demonstrated working knowledge of ITIL processes
- Demonstrated experience working with vendors and/or 3rd parties
- Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
- Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
-
Technical Specialist
5 days ago
NatWest Digital X Bangalore, India Full timeJoin us as a Technical Specialist Analyst · This is a rewarding opportunity for a passionate and driven analyst to join our business · We'll look to you to apply your specialist skill and knowledge to solve business problems and produce working solutions that will make a differen ...
-
Technical Specialist
1 week ago
ABB Bangalore, India OTHERTechnical Specialist -Carbon Capture & Storage Process · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and ...
-
Technical Specialist
1 week ago
ABB Bangalore, India OTHERTechnical Specialist - Cybersecurity · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across a ...
-
Technical Specialist
1 week ago
ABB Bangalore, India OTHERTechnical Specialist - Offshore Wind · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across a ...
-
Technical Specialist
1 day ago
FRI FIL India Business and Research Services Private Limited Bengaluru, India Full timeDescription · Title: Technical Specialist - Techhub- Desktop · Department: Technology Infrastructure Services – Desktop Services · Reports to: Senior Technical Manager – Desktop Services · Location: India · Job Type: Permanent · Grade: 4 · We're proud to have been helping ...
-
Technical Specialist
4 days ago
GLAXOSMITHKLINE ASIA PVT. LTD Bangalore, India permanentJob Description : · A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, ...
-
Technical Specialist
3 days ago
Wind River Bengaluru, IndiaABOUT WIND RIVER · Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and relia ...
-
Technical Specialist
5 days ago
VLaunchU Bengaluru / Bangalore, India Full timeJob Title: Technical Specialist · Key Responsibilities: · 1. Firewall Management: · Configure, monitor, and maintain firewalls (e.g., ASA, Fortigates, Checkpoint, Paloalto, Sophos). · Implement security policies and ensure the integrity of network security. · 2. Network Devic ...
-
Technical Specialist
18 hours ago
ICF Bengaluru, India Full timeICF (NASDAQ:ICFI) is a global consulting services company with over 9,000 full- and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unm ...
-
Technical Specialist
1 day ago
Carrier Bengaluru, India Full timeAbout the role · Experienced Cloud Operations professional. Oversees the cost/benefit analysis to determine the financial, operational, and technical feasibility of adopting external cloud-based IT platform and infrastructure services. Manages the implementation of cloud services ...
-
Technical Specialist
1 day ago
Quantified HR Pvt Ltd Bengaluru, IndiaSalary : 20-32LPA · L3 - Network and Security · Bachelor's Degree in Telecommunications, Engineering or related discipline, or equivalent experience. · 5+ years of technical I.T. infrastructure or operations experience. · 4-5 years' hands-on experience in a telecommunications env ...
-
Technical Specialist
1 day ago
InnoRenoVate Bengaluru, IndiaJob Description : · Bachelor's Degree in IT or equivalent · years development experience out of which 3 - 5 years of expertise in development and support of Oracle PaaS environment and integrations for Oracle Cloud Solutions · - Broad understanding of DBCS, ICS, JCS, Oracle Datab ...
-
Technical Specialist
3 days ago
Innorenovate Bengaluru, IndiaJob Description : · Implement conversions, integration & other programmatic solutions(VBCS, APEX). · - Provide hands on development of solutions. · - Work in a highly-collaborative team environment with an always-evolving mixture of active teamwork and quiet-time passionate abou ...
-
Technical Specialist
5 days ago
Opalforce Inc Bengaluru, IndiaRequiredSkills: · OTAC AdaptiveUML · ProfessionalAttributes: · 1Good communicationskill · 2Good problems solving and Analyticalthinking. · EducationalQualification: Minimum 15 years full timeeducation · OTA, C++, Adaptive, UML ...
-
Technical Specialist
5 days ago
HCL Technologies Limited India, Bengaluru / Bangalore Full timeJob Description (Posting). · (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company pol ...
-
Technical Specialist
2 hours ago
Global Pharma Tek Bengaluru, IndiaJD: · We are urgently looking for Aruba Networking skillset deployment engineers for TCCC. · Primary Skillset : Well versed with Aruba Switch deployment, good practical knowledge of Aruba central. · Secondary Skillset : Fair understanding and knowledge of Aruba wireless, clearpa ...
-
Technical Specialist
1 week ago
NTT Bangalore, India Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...
-
Technical Specialist
1 week ago
Microland Bengaluru, IndiaRequired Skills · Technology | Cisco R and S Network Design SME - Level 3 Support · Technology | Cisco ACI Expert - Level 3 Support · Technology | Cisco DNAC Expert - Level 3 Support · Technology | Viptella SDWAN Expert - Level 3 Support · Education Qualification : · Engine ...
-
Technical Specialist
1 day ago
Broadridge Bangalore, India Full timeAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. · Role Responsibilities · Commit to producing high quality, ...
-
Technical Documentation Specialist
5 days ago
o9 Solutions, Inc. Bengaluru, IndiaBe part of something revolutionary · We have a vision. Our Digital Brain, o9's AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more a ...
Technical Specialist - Bengaluru, India - NTT
Description
JOB DESCRIPTIONNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature.
Working at NTT
The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.
Key Roles and Responsibilities:
Knowledge, Skills, and Attributes:
Academic Qualifications
Required Experience:
Skills Summary
Cisco Routers and Switches, Data Networking, Local Area Network (LAN), Multicasting, Networking Infrastructure, RADIUS AAA, Routing Protocols, TACACS, Topology Optimization, Virtual Private Networks (VPNs), Wireless Local Area Network (WLAN), Wireless NetworksWhat will make you a good fit for the role?
Workplace type:
On-site WorkingEqual Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means: