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    Customer Success Engineer - Bangalore, India - Repletio

    Repletio
    Repletio Bangalore, India

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    Responsibilities :

    • Serve as the primary technical point of contact for assigned customers, building strong relationships and providing personalized support to address their specific needs.
    • Collaborate with sales and customer success managers to onboard new customers, conduct technical demonstrations, and ensure successful implementation of our products or services.
    • Proactively identify opportunities to optimize and enhance the customer experience, providing recommendations and best practices to help customers achieve their goals.
    • Troubleshoot technical issues reported by customers, working closely with our engineering team to resolve complex problems and escalate critical issues as needed.
    • Conduct regular check-ins with customers to gather feedback, assess satisfaction, and identify opportunities for upselling or cross-selling additional products or services.
    • Develop technical documentation, tutorials, and training materials to help customers better understand and utilize our products or services.
    • Assist customers, partners, and sales teams in deployments, upgrades, and maintenance of the LightBeam stack.
    • Stay updated on industry trends and best practices in customer success and technical support, and share knowledge and insights with the team.
    Requirements :
    • Bachelor's degree in Computer Science, Engineering, or related field.
    • 1-3 years of experience in a customer-facing technical role, such as a customer support engineer or solutions engineer.
    • Strong technical background with experience in software development, system administration, or IT infrastructure.
    • Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
    • Outstanding communication and interpersonal skills, with the ability to build rapport and credibility with customers.
    • Proven track record of delivering exceptional customer service and driving customer satisfaction.
    • Ability to multitask and prioritize competing demands in a fast-paced environment.
    • Experience working with SaaS products or cloud-based technologies is preferred.
    • Must have worked on containerized applications, and be familiar with Kubernetes )
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