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    Customer Success Engineer II - bangalore, India - Rubrik

    Rubrik
    Rubrik bangalore, India

    4 days ago

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    Description

    Job Summary

    Customer Success Engineer II

    Location: Bangalore, India

    Shift - APAC

    About The Team

    Rubrik's Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and partners with a wide range of technologies and cloud deployments. The team is also responsible for delivering initial time to value by ensuring timely activation and adoption of Rubrik's SaaS products and technologies. The member of the Global Support and Success Organization will serve as a key point of contact, a trusted advisor to Rubrik's customers and partners and works closely with cross functional teams in order to deliver the value to customers. The Customer Support Team at Rubrik is composed of seasoned experts in the field of data management and security who possess an in-depth knowledge of Rubik's solutions, data protection, and recovery strategies, and they are skilled at swiftly diagnosing and solving complex issues while keeping the overall customer experience at forefront.

    In a world where data is the lifeblood of every organization, Rubrik's Customer Support Team serves as the backbone of our customer's data security strategy. Their technical prowess, commitment to customer success, and dedication to rapid response ensure that our customer's data remains protected and available, no matter the challenges that come your way.

    About the Job:

    Customer Success Engineers provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required.Customer Success Engineers deliver effective solutions to both technical and non-technical end users while also supporting a wide range of technologies and cloud deployments.

    What you will Do:

  • Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills
  • Listen to customer concerns and issues, use appropriate troubleshooting and problem analysis techniques to isolate the root cause of the problems, and recommend / implement appropriate solutions to resolve the problem.
  • Independently diagnose and resolve problems within our sphere of the customer environment
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
  • Provide advice and information to customers and partners regarding general cloud infrastructure as service offerings and best practices
  • Research, troubleshoot and resolve escalated customer issues
  • Provide prompt and accurate feedback to customers
  • Requires the individual to exercise excellent judgment, at a faster-than average pace, while paying extremely close attention to detail and courtesy
  • Ensure proper recording and closure of all issues
  • Interact with various internal teams such as escalations, engineering and facilitate communication between customers and other teams
  • Contribute technical content to Rubrik's leading Deployment Guides, Knowledge Base, FAQs etc..
  • Demonstrate case management skills for each case by resolving various issues quickly and proactively involving resources as needed to achieve high customer's satisfaction.
  • Produce written designs and documentation regarding proposed or actual cloud deployments

    • Desired Skills & Experience:

  • 3+ years doing enterprise technical support/Dev Ops, Troubleshooting including advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and vmware administrationMust have outstanding problem-solving skillsMust have good technical knowledge of vmware, linux, Kubernetes, Google cloud platform, Aws and azure. Office 365 api, database knowledge preferably SQL, Scripting Knowledge (Python, Perl...) Automation skills, Micro services architecture,SaaS systems, managing apps on clouds.Knowledge and hands on experience on cloud deployments.Willingness to learn and adapt to the entire technology stackShould be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issuesA Bachelor's degree in Computer Science or Engineering.

    • ABOUT RUBRIK

    Rubrik is one of the fastest growing companies in Silicon Valley, revolutionizing data protection and management in the emerging multi-cloud world. We are the leader in cloud data management, delivering a single platform to manage and protect data in the cloud, at the edge, and on-premises. Enterprises choose Rubrik to simplify backup and recovery, accelerate cloud adoption, enable automation at scale, and secure against cyberthreats. Rubrik has raised over $553 million in venture funding, most recently at a valuation of $3.3 billion. We've been recognized as a Forbes Cloud 100 Company two years in a row and as a LinkedIn Top 10 startup.

    Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    #LI-DR2

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