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    Telecommunications - Mumbai, India - HireBloc Ventures Pvt Ltd

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    Description

    Fresher: Less than 1 year of experience | Hybrid | Mumbai, Maharashtra, India

    Qualifications and Skills

    • Strong communication and interpersonal skills
    • Ability to solve problems and manage conflicts
    • Previous experience in handling sales or customer service is a plus
    • High attention to detail and accuracy
    • Ability to handle inbound and outbound calls effectively
    • Familiarity with telecommunications products and services is a plus
    • Proficiency in using customer relationship management (CRM) software is a plus

    Roles and Responsibilities

    • Handle inbound and outbound calls to provide information about products, services, and offers to customers
    • Effectively communicate and engage with customers to solve problems and manage conflicts
    • Provide high-quality customer service by addressing customer inquiries and concerns
    • Maintain a strong attention to detail and accuracy in managing customer information and data
    • Collaborate with internal teams to ensure seamless communication and service delivery
    • Meet and exceed set targets and quotas for sales and customer satisfaction
    • Stay updated with industry trends and product knowledge to effectively assist customers

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