Jobs
>
Noida

    BPO Manager - Noida, India - NTT DATA Services

    NTT DATA Services
    NTT DATA Services Noida, India

    3 weeks ago

    NTT DATA Services background
    Engineering / Architecture
    Description

    Responsibilities:

    • Provides direct supervision to a team of Workforce Management team members owning Contact Center Forecasting, Headcount planning, scheduling, reporting and real time monitoring.
    • Sets and communicates clear expectations for work outcomes and manages performance.
    • Effective planning to ensure SLAs of all Clients are met each month.
    • Provide timely inputs to Leadership on performance issues, recommendations to improve performance.
    • Identify opportunities and provide consultancy inputs to Operations Leaders related to Workforce Management functions.
    • Driving projects to improve productivity by analysing historical performance data to identify trends (associate behavior, call volume, activities, etc.).
    • Producing dashboards and presentations for senior leadership covering received volume, team performance, schedule adherence, handle times, and additional KPIs.
    • Assist the team in day-to-day execution of plans.
    • Remotely work with team members in other locations.
    • Work with the Sales teams to gather due diligence information about new / existing Clients.
    • Handle escalations and account management to quickly resolve difficult issues.
    • Determines type of headcount (part-time, full-time) and site location to align with opex scaling goals.

    Requirements:

    • Typically requires 6-8 years of relevant experience.
    • 3 to 4 years of experience in a high-volume call centre where you had to adapt to changing priorities on short notice and interact with a diverse workgroup in a supervisory role.
    • 3 to 4 years in a role that required analytical skills including a thorough understanding of how to interpret business needs and translate them into scorecard/dashboards.
    • 3 to 4 years of experience using advanced MS Excel that includes updating and creating spreadsheets, macros, formulas, advanced charting, graphics & pivot tables.
    • Experience in working on Workforce Management Tools like Verint, Aspect & Calabrio.
    • Must be available to work any time between 7 AM to 5 PM US Central time.
    • Excellent influencing and communication skills.
    • Excellent client service skills and leadership capabilities.
    • Excellent analytical and problem-solving skills.
    • Strong budgeting, business financial and P&L skills.
  • Vision India Services Pvt. Ltd.

    Manager Bpo

    6 days ago

    Vision India Services Pvt. Ltd. noida, India

    JOB PURPOSE:- · We are looking for an experienced Call Center Manager to oversee and manage small call centers located at various Skill Development Centers across four states namely Bihar, Uttar Pradesh, Jharkhand & West Bengal. The ideal candidate will possess strong coordinat ...

  • NTT DATA

    BPO Manager

    3 weeks ago

    NTT DATA Noida, India Part time

    Job Description · Responsibilities: · Provides direct supervision to a team of Workforce Management team members owning Contact Center Forecasting, Headcount planning, scheduling, reporting and real time monitoring. · Sets and communicates clear expectations for work outcomes and ...

  • Insight Customer Call Solutions Ltd

    Manager - Marketing - BPO

    2 days ago

    Insight Customer Call Solutions Ltd Noida, India

    Marketing Manager · Job Description: · As a Marketing Manager, you will be responsible for developing and executing strategic marketing plans to drive brand awareness, customer acquisition, and revenue growth. You will work closely with cross-functional teams to implement integr ...

  • Cyfuture

    BPO Recruitment Manager/ Assistant Manager

    6 days ago

    Cyfuture noida, India

    Job Responsibilities · Lead Talent Acquisition team of 6-10 recruiters, guide & coach them to ensure consistent, time bound target oriented performance. · Manage the BPO recruitment process including initial assessments, interviews, and offers and lead them onboard. · Develop ...

  • NTT Data Vertex Software Inc.

    BPO Manager

    1 day ago

    NTT Data Vertex Software Inc. Gurgaon, India Full time

    Apply for BPO Manager, Career Progress Consultants in Gurgaon for 1 - 5 Year of Experience on ...

  • NTT DATA

    BPO Manager

    5 days ago

    NTT DATA Gurugram, India

    Job Description · NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 1,40,000 professionals in over 50 countries. Every day around the world we help clients explore ...

  • NTT DATA Services

    BPO Manager

    6 days ago

    NTT DATA Services gurugram, India Full time

    Private Equity – Manager · The Company · NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 · telecommunications and services company based in Japan. We operate with 1,40,000 professionals in over 50 · countries. Every day around the ...

  • NTT DATA

    BPO Manager

    6 days ago

    NTT DATA gurugram, India

    Job Description · Private Equity – Manager · The Company · NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 · telecommunications and services company based in Japan. We operate with 1,40,000 professionals in over 50 · countries. ...

  • NTT DATA Services

    BPO Manager

    1 week ago

    NTT DATA Services Gurugram, India

    NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 1,40,000 professionals in over 50 countries. Every day around the world we help clients explore new ways to respon ...

  • NTT DATA

    BPO Manager

    1 week ago

    NTT DATA Gurugram, India

    Job Description · NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 1,40,000 professionals in over 50 countries. Every day around the world we help clients explore ...

  • NTT DATA

    BPO Manager

    6 days ago

    NTT DATA Gurugram, India

    Job Description · Private Equity – Manager · The Company · NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 · telecommunications and services company based in Japan. We operate with 1,40,000 professionals in over 50 · countries. Every ...

  • Tech Mahindra

    Process Trainer

    2 weeks ago

    Tech Mahindra Noida, India

    **Trainer - Operation - Immediate Joiner - Banking Premium Process _ Noida** · **Preference BPO Relevant Experience as an Training BPO Operation.** · **Job description - **Position: Trainer - Banking Premium Process · - **Qualification - Graduate**: · - **Experience - 3-7 Years** ...

  • Dazzlelect

    Customer Care Executive

    1 week ago

    Dazzlelect Noida, India

    **PRIMARY DUTIES AND RESPONSIBILITIES**: · - **Follow procedures methodically to accurately respond to customers on Call.**: · - **Provide quotes and information to customers related to their product.**: · - **Provide information including Delivery time and other queries related ...

  • Ishmeet Consultant

    Customer Service Representative

    2 weeks ago

    Ishmeet Consultant Noida, India

    From 0 to 5 year(s) of experience · - ₹ Not Disclosed by Recruiter · - Noida, New Delhi, Gurgaon/Gurugram**Roles and Responsibilities** · - Any Graduate/Undergraduate with good communication skills can apply- Both Fresher's/Experience may apply- Salary-2.50 to 5 LPA- 5 days worki ...

  • G&R Management Consultancy Pvt Ltd

    Customer Support Representative

    3 weeks ago

    G&R Management Consultancy Pvt Ltd Noida, India

    Responsibilities · - Managing Incoming Calls And Customer Service Inquiries · - Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints · - Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And ...

  • Teleperformance

    Customer Service Representative

    1 week ago

    Teleperformance Noida, Uttar Pradesh, India

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutio ...

  • Acelerar Technologies

    Virtual Assistant

    2 weeks ago

    Acelerar Technologies Noida, India

    Acelerar is one of the leading BPO outsourcing companies in India and a global brand offering reliable and result-driven BPO outsourcing solutions for overseas clients. · With years of establishment in global market, Acelerar represents an all-embracing definition of a BPO Compan ...

  • THR Consultants

    Customer Support Associate for Leading E-commerce

    2 weeks ago

    THR Consultants Noida, India

    **About the Company**: · The Client is an Indian multinational technology company, providing information technology (IT) and business process outsourcing (BPO) services. A subsidiary of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumb ...

  • Looper Development Services Private Limited

    International Sales Executive

    2 weeks ago

    Looper Development Services Private Limited Noida, India

    Role Definition & Requirement · Call Center Representative will be the liaison between our company and its current and potential customers. Needs to be an experienced, self-driven, and motivated Voice Agent. · - He/She will be responsible for making and receiving outbound/inbound ...

  • Ak Global Management Services

    Inside Sales Executive

    3 weeks ago

    Ak Global Management Services Gautam Budh Nagar, India

    Greetings from AK Global Management Services (HT Media) · As per the last discussion, I am sharing the company's profile and JD for the inside Sales executive. · Interview venue: - HT Media Limited, B-112, ground Floor, Sec - 2, Noida · Gurgaon Address · - Tower C, 9th floor, Un ...