IT Project Coordinator - Mohali, India - ZAPBUILD TECHNOLOGIES

ZAPBUILD TECHNOLOGIES

Verified Company

Mohali, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Qualifications

Excellent communication, interpersonal, and relationshipbuilding skills
Experience in customer service or relationship management
Ability to effectively navigate and mediate conflicts
Strong problemsolving and criticalthinking skills
Proficiency in project management and coordination
Bachelor's degree in business, communications, or related field
Experience with CRM software and processes is a plus
Develop & execute customer relationship management campaigns to increase customer loyalty
Analyze customer behavior and measure their impact on business outcomes to update strategies
Maintain smooth communication with customers and promptly reply to their queries
Respond and resolve customer complaints quickly and efficiently
Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively
Run effective promotional activities to optimize sales growth and customer retention
Use existing customer data to gain new leads and potential customer
Understand previous customer attitudes to better engage current customers
Identify new and more costefficient communication channels with customers
Adopt new trends & strategies to expand the customer base such as upselling and crossselling
Notify admins and upper management about all the execution plans & required changes
The role of a CRM Manager is highly collaborative. S/he is the main string to keep the customers' demands and business activities aligned.