- Communicate with customers via phone & email
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- At least 1 - 6 years' of relevant work experience in Email and voice inbound process.
- Excellent verbal and written communication skills
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
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Sitel Group Mumbai, India**About Us** · Sitel India Pvt Ltd · SITEL is; · - World€s Leading BPO. · - Handle 3 million contacts every day. · Employees Worldwide. · - 145 centers in 27 countries. · - 350 clients · - 36 languages · - Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd t ...
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Customer Service Representative
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GCS Consulting Services Mumbai, Maharashtra, India**Position: Customer Service Representative** · **Location: Mumbai, Maharashtra** · **Requirements**: · - Minimum 1 year BPO experience or any customer service experience. · - Minimum Qualification HSC. · - Excellent communication skills in English. · - Strong problem-solving and ...
Customer Service Representative - Mumbai, India - Europ Assistance India
Description
Applicant available to join Immediately can apply
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Role Purpose:
Open to work in rotating shifts which includes night shifts in a 24x7 work environment.
Resolve customer queries on calls and e-mails, complaints, problems and transactions coherent with agreed service standards and EUROP ASSISTANCE policies
Co-ordinate with the relevant departments towards resolution of customers case
Qualifications
Location: Mumbai, Pune, Hyderabad, Bangalore