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    Customer Service Representative - Mumbai, India - Europ Assistance India

    Europ Assistance India
    Europ Assistance India Mumbai, India

    1 week ago

    Default job background
    Full time
    Description

    Applicant available to join Immediately can apply

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

    Responsibilities

    • Communicate with customers via phone & email
    • Provide knowledgeable answers to questions about product, pricing and availability
    • Work with internal departments to meet customer's needs
    • Data entry in various platforms

    Role Purpose:

    Open to work in rotating shifts which includes night shifts in a 24x7 work environment.

    Resolve customer queries on calls and e-mails, complaints, problems and transactions coherent with agreed service standards and EUROP ASSISTANCE policies

    Co-ordinate with the relevant departments towards resolution of customers case

    Qualifications

    • At least 1 - 6 years' of relevant work experience in Email and voice inbound process.
    • Excellent verbal and written communication skills
    • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
    • Ability to multi-task, organize, and prioritize work

    Location: Mumbai, Pune, Hyderabad, Bangalore



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