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IT Support Executive
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IT Support Executive
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Executive IT Support
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Executive Support
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Customer Support Executive
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Customer Support Executive
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Customer Support Executive
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Customer Support Executive
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Customer Support Executive
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Customer Support Executive
1 week ago
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Customer Support Executive
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VictaMan Services Bengaluru, IndiaA customer service executive's role is to **lead and manage a team of agents, communicate customer needs to stakeholders, and understand exactly how customers use your product or service** · Also known as a customer service executive, customer support executives manage a team of ...
Customer Support Executive - Bengaluru, India - Cricbuzz
Description
Overview:
Join the team at Cricbuzz, India's leading destination for Cricket, featuring the top cricket apps on Android and iOS. As a Customer Support Executive, you will assist global customers across various Cricbuzz products, ensuring a seamless user experience.
Responsibilities:
Experience - 1 to 2 years
Provide support through Phone, Chat, Email, Web, and Social Media.
Manage client relationships and handle escalations effectively.
Analyze data to solve problems and make data-driven decisions.
Prepare and present weekly status reports.
Understand and manage digital payment systems and gateways.
Requirements:
Strong proficiency in English.
Ability to resolve issues quickly and effectively.
High empathy and understanding of user needs.
Experience in operational performance metrics and client management.
2-3 years of experience
Key Skills:
Client Management
Data Analytics
Digital Payment Systems
Join our team and contribute to the leading platform for cricket coverage while enhancing user satisfaction and loyalty.