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    Order Management Representative - Bengaluru, India - Black Box

    Black Box
    Black Box Bengaluru, India

    11 hours ago

    Default job background
    Technology / Internet
    Description

    Work Location:
    Bangalore(Manyata Tech Park)

    Experience:
    5 to 10 Years


    Shifts:
    Night Shift (06:30 PM to 03:30 AM)
    Candidates within the Supply Chain Organization will possess characteristics that show:
    ability to grasp complex sales transactions and understand how to implement them in the SAP ERP system satisfying:
    accounting requirements and general understanding of revenue reporting rules
    requirements
    requirements
    requirements
    capacity to develop and retain knowledge of manufacturer requirements in order processing to insure timely and successful transactions both downstream and upstream(AR, procurement, RMA, Vendor Management , Negotiation etc)

    an understanding of policies and processes and yet exercise judgement and flexibility in their implementation to allow for reasonable advancement of business activity without ridged and inflexible approach.

    Policies and processes are defined to set limits and provide direction rather than rigid and inflexible rules
    Create and maintain detailed and accurate documentation of all transactions
    Communicate key Customer purchase terms and conditions
    Reconcile sales order submissions and produce valid system orders
    Follow Life-Cycle of all orders to ensure Customer's needs are met in a timely manner
    Work closely with Implementation to ensure that installation schedules are met with the Customer's satisfaction in mind
    Track billing schedule to ensure timely accurate invoicing thus help business maintain cash flows
    Manage billing and conduct billing review to process various billing transactions, including subscription and milestone billing.
    Billing Reconciliation
    Satisfy Customer's as well as Business's invoice requirements to ensure that compliance with relevant laws, rules, regulations and policy are met
    Distribute customer invoices as appropriate, clarify and resolve customer billing disputes quickly and efficiently
    Assist A/R in resolving invoicing disputes
    Maintain database integrity in all transactions
    Ability to provide reports,in numerous formats., to multiple people and departments when requested
    Possess passion for numbers and financial data, extensive product knowledge and systems knowledge to ensure all reporting requirements can be met
    Strong SAP Sales Distribution domain in Order management
    Good knowledge on contract review , contract based order processing
    Good functional skill set in Sales, procurement from Product based organization is a plus

    Need to have experience in creation / amendment of sales orders reiteration of components in the order and exception management of such orders upon request from customers.

    Candidate should have experience in SAP
    Excellent in working with spreadsheets
    Ideas on implementation of SLA and fixing TAT for each task to be completed accordingly.

    Managing the customer Schedules and Forecasting future sales based upon previous supplies and Material Requirement Planning raising enquiries for quotation and accordingly preparing quotation also maintain order book consistently.

    Co-coordinating with customer on timely basis and meeting their additional requirements.
    Internal Co-ordination with Purchases Department and Finance Department for smooth execution of orders.

    Other Non-essential Functions (Key Result Areas)
    Other duties as assigned by the Manager

    Standards for Measuring Success
    Profit & Loss statement
    Cost Control
    Key management attributes and Key Performance Indicators (KPIs) as agreed
    Tools & Resources Required
    PC
    Telephone
    Any other equipment as required

    Environmental Attributes
    High Speed
    Fast Growth
    Highly charged
    Dynamic – frequent changes


    JOB SPECIFICATION:
    ASK Framework
    Attitude
    Positive
    Team-centric
    Client-centric
    Fast paced and prompt
    Achievement oriented
    Energetic and Enthusiastic
    Self-motivated
    Focused
    Entrepreneurial

    Skills
    Strong interpersonal qualities
    Strong creativity and problem-solving skills
    Strong communication skills
    Strong PC and ERP system skills
    Strong basic accounting skill set and knowledge base.


    Experience:


    5 to 10 years of experience in Order management related to technology supply chain operations and accounting utilizing and ERP system.


    Knowledge:
    Experience in the information communications technology (ICT) sector
    Experience in complex project management
    Experience in technology pricing and market analysis
    Experience in Accounting Principles
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