- We are seeking a skilled Team Leader for Voice Operations who can effectively lead and manage Inside Sales teams to enhance production performance.
- The Team Leader will be involved in the selection of candidates, conduct sales coaching sessions, provide feedback, and motivate team members to achieve call center production objectives.
- Excellent communication, interpersonal, and customer service skills are essential, along with experience in implementing best practices and coaching employees for improved performance.
- Drive Sales through inbound and outbound channels.
- Maintain sales metrics for individuals and the team, ensuring sales targets are consistently met.
- Monitor call platforms to optimize call answering efficiency and reduce call abandons.
- Provide regular updates on team performance, participate in hiring, audit calls, and conduct feedback and coaching sessions.
- Motivate team members, manage shrinkage & attrition, and ensure adherence to company policies.
- Proven experience as a Team Leader in International Call Center Sales/Collections Voice Operations for at least 1 year.
- Previous experience leading Sales teams in a US voice process setting is mandatory.
- Proficiency in MS Office suite, particularly MS Excel.
- Strong interpersonal, customer service, and communication skills.
- Ability to multitask, remain calm under pressure, and effectively manage and motivate team members.
- Exhibit a professional and courteous approach at all times.
- Employee-centric work culture.
- Pickup and drop facility available for shifts between 11:00 PM to 5:00 AM.
- Performance-based appraisals.
- Opportunities for fast-paced growth.
- Attendance bonus for 0% absenteeism.
- Benefits include ESIC, Medical Insurance (Self), Provident Fund, and fixed weekend offs.
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Team Leader Inside Sales - Sany, India - iMetrix Solutions Pvt Ltd
Description
Position: Team Leader Direct Sales (Voice)
Operations: Direct Sales (Inbound & Outbound)
Client Geography: US
Work Shift: 8:30PM to 5:30AM / 9:30PM to 6:30AM
Work Location: Ghansoli NaviMumbai
Role Type: Full Time Permanent
Position Reports to: Assistant Manager Operations
Salary Range: 28k to 36k
Bonuses: Performance-based incentives/commissions
Roles & Responsibilities:
Deliverables:
Academic Requirement:
HSC or Bachelor's or Master's degree in any stream (excluding Engineering and Medical Science). Call center related certifications are a plus. Production or Operations certifications are also advantageous.
Experience Requirement:
Skill Requirement:
Weakly Offs: 2 per week
Why choose iMetrix:
iMetrix Solutions Private Limited is an Equal Opportunity Employer that values diversity and does not discriminate based on race, gender, sexual orientation, or disability.
