- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- A bachelors degree in administration or a related field.
- A minimum of 1 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
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IT Support Executive
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IT Support Executive
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Customer Support Executive
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Executive-customer Support
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Chat Support Executive
4 days ago
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Live Support Executive
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Customer Support Executive
3 days ago
Catvision Limited Noida, IndiaCustomer support executive - Female Only · Should have good communication skills. · Good in excel & word. · Should be a good planner & self-starter. · Should know Hindi & English. · Job location - Catvision Limited · Catvision Limited. E-14&15,Sector 8, Noida-201301,Uttar Pradesh ...
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Client Support Executive
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Easemydeal Noida, IndiaWe are hiring a Support Executive to provide exceptional customer service and technical assistance to our clients or agents in the payments industry. The Support Executive will be the main point of contact, addressing inquiries, resolving issues, and ensuring a smooth experience ...
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Customer Support Executive
1 day ago
Premium Outsourcing Solution Noida, IndiaCUSTOMER SUPPORT Executive Noida sec-57 · language - English, Tamil Telugu Malyalam kannada · Work from office · Salary · - Upto20k · **Job Types**: Full-time, Regular / Permanent · **Salary**: ₹15, ₹22,000.00 per month · Schedule: · - Rotational shift · Ability to commute/reloca ...
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Executive - Customer Support
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Sinch Noida, IndiaWe are Sinch. Even if you don't know us by name or recognize our logo yet, chances are you have used our products in one way or other. We are leading global communication Platform (CPaas) provider - the connector between the two through our messaging, voice, and video solutions. ...
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Customer Support Executive
2 days ago
Actas Technologies PVT. Ltd Noida, Uttar Pradesh, IndiaAs a Customer Support Executive at Paymonk, you will be crucial in ensuring our customers receive exceptional support and assistance with their queries and concerns. You will be the frontline representative of our company, interacting with customers via various channels to addres ...
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Support Function Executive
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Infogain Noida, Uttar Pradesh, IndiaROLES & RESPONSIBILITIES · Managing day-to-day operations for crucial areas like Vulnerability Management including VAPT, Patch Management, Endpoint Security and Network Security based on industry standards and frameworks.Security assessment of cybersecurity controls across On pr ...
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Customer Support Executive
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Viable Outsource Solution Noida, India**Viable Outsource Solution** is a leading **Web and legal outsourcing **company. Our company is growing fast internationally **(UK, US, Canada, Singapore**), which will give you a unique opportunity to create great growth opportunities as an **Customer Support Executive**. · - * ...
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Chat Support Executive
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INFIDEA Noida, IndiaChat Support Executive · **STARTING 2 MONTHS FROM OFFICE, THEN COMPLETE WORK FROM HOME** · Location - Noida · 6Months of Documented Experience in BPO is must · SALARY FOR UNDERGRADUATE + EXPERIENCE IN HAND · SALARY FOR GRADUATE + EXPERIENCE IN HAND · 6 Days Working · Rotaional Sh ...
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Customer Support Executive
5 days ago
Viable Outsource Solution Noida, India**Viable Outsource Solution** is a leading **Web and legal outsourcing **company. Our company is growing fast internationally **(UK, US, Canada, Singapore**), which will give you a unique opportunity to create great growth opportunities as an **Customer Support Executive**. · - * ...
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Chat Support Executive
4 days ago
Periplus Consulting Services Noida, IndiaWe are seeking a dedicated and customer-focused Chat Support Executive to join our team. The Chat Support Executive will be responsible for providing prompt and efficient support to our customers via live chat, addressing their inquiries, resolving issues, and ensuring a positive ...
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Customer Support Executive
1 day ago
24 x 7 Curodoc Healthcare Pvt. Ltd. Noida, IndiaJob Title: Customer Support Executive (Female) · Overview: · We are looking for a Customer Support Representative to provide exceptional customer service to our clients. You will be responsible for answering customer inquiries, resolving problems, and providing product and servic ...
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Chat Support Executive
5 days ago
Infidea Noida, IndiaInfidea is currently hiring for the position of Chat Support Executive if you have a passion for customer service and possess excellent communication skills, this could be the perfect opportunity for you · Location: Noida · **2Months Work from office, then permanent Work From Hom ...
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Customer Support Executive
4 days ago
TECHMAHINDRA Noida, IndiaTech Mahindra is Hiring for Banking Voice Process (Work from office Only). · Job Location: · - B-19 Tech Mahindra building sector 62 Noida opposite DME College · Job Role: · - Customer Support Executive in Banking Process. · - Good Communication skills required. · - Rotational sh ...
Customer Support Executive - Noida, India - Aurionpro ∞ ToshiAutomatic Systems Pvt. Ltd.
Description
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.