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    Email Support Executive - Gurgaon, India - Driffle

    Driffle
    Driffle Gurgaon, India

    6 days ago

    Default job background
    Full time
    Description
    What is Driffle?Driffle is a digital goods marketplace that connects gamers across the globe with worldwide sellers. We are a bunch of gamers who are trying to make your gaming experience better with the aim of making gaming accessible and affordable to everyone.Job SummaryWe are seeking Email Support Executives to join our team and be responsible for assisting our customers with their inquiries, concerns, and complaints post-sales. The successful candidate will be responsible for providing exceptional customer service through phone, email, chat, and social media. They will also be responsible for maintaining accurate records of all customer interactions, identifying areas of improvement, and providing feedback to the management team.What will you do?Responding to customer inquiries, concerns, and complaints via email, and chat.Resolving customer complaints and escalating issues as needed to the appropriate department.Identifying areas of improvement in the customer service process and providing feedback to the management team.Meeting and exceeding customer service metrics, including response time, resolution time, and customer satisfaction scores.Serve as the main point of contact for customer inquiries, concerns, and feedback, and respond in a timely and professional manner.Basic QualificationsExcellent communication skills, both written and verbal, with the ability to articulate complex concepts to non-technical stakeholders.1+ years of experience in Email Support or customer support, preferably in a SaaS or technology company, Freshers with good communication skills and problem-solving abilities will also be considered.Excellent problem-solving skills with the ability to identify and resolve customer issues in a timely and effective manner.Comfortable working in a fast-paced and dynamic environment.Knowledge of customer service best practices and techniques.Availability to work in graveyard shifts (9 PM - 5 AM), 6 days

    Experience : 0 - 3 Years

    No. of Openings : 1

    Education : Any Bachelor Degree

    Role : Email Support Executive

    Industry Type : Call Centre / BPO / KPO / ITES / LPO

    Gender : [ Male / Female ]

    Job Country : India

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