- Own the customer experience completely post booking of project till the time of handover.
- Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved within the committed ETAs and the projects are completed on a good note.
- Continuously coordinate with the cross functional teams such as installer teams , vendor teams, category teams, product teams etc to enable faster issues resolution for your team members to solve problems on ground.
- Be a people manager to empower the existing team and also hire the best of the talents in the country to strengthen the team of your region.
- Ensure everyone in the team is adhering to the defined process SOPs and standards to provide a standardized customer experience.
- Responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, Quicker resolution of customer escalations. Job Requirement
- NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools shall be preferred.
- 7 to 10 years of overall work experience in Startups or Operations in similar industries.
- People management skills (direct team reporting in past roles is a must)
- Strong attention to detail and excellent written and oral communication skills required.
- Structured thought process and strong analytical ability.
- Ability to thrive in a fast-paced startup environment.
- Manage strategic alliances/ business partnerships through builders, architects and interior consultants in order to achieve maximum project reach.
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Assistant General Manager
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General Manager Required in Canada
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Record to Report 3 to 5 Years Kolkata
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Mis Executive
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Executive - Gold Loan
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Sales Executive
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Performance Marketing Expert
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Sales Officer
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Sales Navigator Data Verification Executive
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Ivan Web solutions Kolkata, IndiaCompany Description · **Ivan Infotech** is not only the name of a successful, growth-oriented custom software development company, it is a family of professionals bonded with the same passion and dedication towards work, innovations, and determination for growth. As a leading cus ...
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Marketing Executive
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Edwise International Kolkata, IndiaOverall in-charge of marketing function in the region · - Leads and manages marketing department staff by providing tasks, objectives,startegies and projects. · - Manages the marketing department budget and uses financial strategy to advise all marketing plans · - Brand reputatio ...
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Store Sales Executive
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Immediate Need for Mis Executive for Newtown
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Data Entry Operator
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Digital Marketing
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Front Office Executive
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Driver
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Online Bidder
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Backened Executive
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Agm-strategic Accounts
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Agm - Strategic Accounts
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