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    Sr Virtual Assistant - Ahmedabad, India - CountHQ

    CountHQ
    CountHQ Ahmedabad, India

    6 days ago

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    Description
    We atCountHQ have an opening forVirtualAssistantrolefor Ahmedabad Location.

    WHOWE ARE: CountHQ offersAustralian Businesses and Accountants a managed bookkeeping andaccounting services. Were a technology and process drivenorganisation with a focus on achieving the best outcomes for ourclients

    THEROLE:Youwill have a critical responsibility for monitoring processescoordinating teams and ensuring meeting the client s expectationswith respect to our SLAs. You will work closely with the Australianclients to plan and schedule their work with the goal of minimizingturnaround time and eliminating interruptions to normal operations.
    You will be coordinating with our business units and appropriatelyprioritizing the work requests. This will involve ensuring requiredresources are identified planned organised and scheduled prior tothe deadlines. You will be reporting to your Team Manager / TeamLeader.

    YOURRESPONSIBILITIES:

    1.Prioritizing
    a)Individual Responsibility Managing endtoend planned and Adhoc workrequests Assisting with task scheduling as per the definedcompliance and deadlines Improve productivity and service qualityby eliminating potential delays Create and maintain comprehensiveprocess documentation plans and reports Retrieve insights fromclient s feedback and team discussions Adapt with new software andprocess flowknowledge
    b)Team Responsibility Foster crossteam collaboration and support themto complete project tasks Troubleshoot team s problems andchallenges by reporting it to the client/ management Chair andfacilitate meetings with an agenda and distribute minutes to teamrepresentatives Assist in development and improvement of theprocesses keeping teams inconfidence
    2.Reporting
    Effectively collaborate and communicate project road map withstatus Report process outcomes and escalating issues to your seniorasneeded
    3.YourInput
    Liaise with the client to identify and define requirements scopeandobjectives
    Break projects into doable actions and settimeframes
    Be the glue to connect missing parts of the projectlifecycle
    Effectively navigate through negotiation tactics for a winwinsituation
    Strong work ethic and Ability to workindependently
    Keep your calendar up to date and don t shy away fromfeedbacks

    Requirements



    YOURRESPONSIBILITIES:

    1.Prioritizing
    a)Individual Responsibility Managing endtoend planned and Adhoc workrequests Assisting with task scheduling as per the definedcompliance and deadlines Improve productivity and service qualityby eliminating potential delays Create and maintain comprehensiveprocess documentation plans and reports Retrieve insights fromclient s feedback and team discussions Adapt with new software andprocess flowknowledge
    b)Team Responsibility Foster crossteam collaboration and support themto complete project tasks Troubleshoot team s problems andchallenges by reporting it to the client/ management Chair andfacilitate meetings with an agenda and distribute minutes to teamrepresentatives Assist in development and improvement of theprocesses keeping teams inconfidence
    2.Reporting
    Effectively collaborate and communicate project road map withstatus Report process outcomes and escalating issues to your seniorasneeded
    3.YourInput
    Liaise with the client to identify and define requirements scopeandobjectives
    Break projects into doable actions and settimeframes
    Be the glue to connect missing parts of the projectlifecycle
    Effectively navigate through negotiation tactics for a winwinsituation
    Strong work ethic and Ability to workindependently
    Keep your calendar up to date and don t shy away fromfeedbacks

    Benefits

    Requirements

    Requirement
    Education Any Bachelor s degree MBA degree would be anadvantage
    Experience Worked in Finance Industry for 13 Years If you have anyClient engagement role it would add anadvantage
    Technical Skills MS Office Any FinancialSoftware
    Interpersonal Skills Quick Learner Well Organized andLively
    Team Skills Extrovert Convincing Power andPresentable
    Communication Skills Active Listener Good Observer Crisp &ClearSpeaker.


    YOUR RESPONSIBILITIES:
    1. Prioritizing a) Individual ResponsibilityManaging end-to-end planned and Ad-hoc work requests Assisting withtask scheduling as per the defined compliance and deadlines Improveproductivity and service quality by eliminating potential delaysCreate and maintain comprehensive process documentation, plans andreports Retrieve insights from client s feedback and teamdiscussions Adapt with new software and process flow knowledge b)Team Responsibility Foster cross-team collaboration and supportthem to complete project tasks Troubleshoot team s problems andchallenges by reporting it to the client/ management Chair andfacilitate meetings with an agenda and distribute minutes to teamrepresentatives Assist in development and improvement of theprocesses keeping teams in confidence 2.

    Reporting Effectivelycollaborate and communicate project road map with status Reportprocess outcomes and escalating issues to your senior as needed 3.

    Your Input Liaise with the client to identify and definerequirements, scope and objectives Break projects into doableactions and set timeframes Be the glue to connect missing parts ofthe project lifecycle Effectively navigate through negotiationtactics for a win-win situation Strong work ethic and Ability towork independently Keep your calendar up to date and don t shy awayfrom feedbacks
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