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    Guest Service Associate - Mumbai, India - Accor

    Accor
    Accor Mumbai, India

    Found in: Whatjobs IN C2 - 6 days ago

    Accor background
    Full time
    Description

    Company Description

    Job Description

    Main Duties:

    Operational

  • To provide courteous, professional, efficient and flexible service at all times following Novotel standards.
  • To perform all duties and tasks in the assigned place of work
  • To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned.
  • To be fully conversant with all services and facilities offered by the hotel.
  • To perform opening and closing procedures established for the place of work as assigned.
  • To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
  • To ensure that the place of work and surrounding area is kept clean and organized at all times.
  • To monitor operating supplies and reduce spoilage and wastage.
  • To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

    • Personnel

  • To have an understanding of and adhere to the hotel's rules and regulations and in particular the policies and procedures relating to Fire, Hygiene, Health and Safety
  • To report for duty punctually wearing the correct uniform and name tag at all times.
  • To maintain a high standard of personal appearance and hygiene at all times.
  • To maintain a good rapport and working relationship with staff in the outlet and all other departments.
  • To attend and contribute to all staff meetings, departmental and hotel trainings scheduled and other related activities.
  • To undertake any reasonable tasks and secondary duties as assigned by the manager or Team Leader.
  • To respond to any changes in the restaurant function as dictated by the hotel.

    • Other Duties

  • To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipments.
  • To carry out any other reasonable duties and responsibilities as assigned

    • Occupational Health & Safety

    Employee Responsibility

    All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

    Replacement and Temporary Mission:

    Be ready and responsible for any job, which may be assigned by the Management.

    Qualifications

    Your experience and skills include:
    Service focused personality is essential and a passion for everything food and beverage
    Previous experience in a similar leadership role is an asset
    Strong interpersonal and problem solving abilities and the ability to lead by example

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